Brayn Christopher Perez
Quezon City
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with 8 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service
Manulife Business Process Services
01.2023 - Current
- Helped customers with complaints and questions, and give customers information about the products and services
- Responding efficiently and accurately to callers, explaining the possible solutions, and ensuring that clients feel supported and valued.
Customer Service
TaskUs Philippines
04.2022 - 01.2023
- Prompt chat and email to customers
- Document each customer's question or problem as well as the resulting answer or solution
- Develop customer service solutions
- Maintain service level.
Customer Service
Avas Flower
08.2021 - 03.2022
- Handle customer inquiries, complaints, billing questions, and payment extension or service requests.
Property Management
SSG Real Estate
04.2021 - 08.2021
- To create eviction notices, set and collect rent, handle maintenance requests, fill vacant units, and potentially set the budget for the property.
Customer Service Representative
Concentrix (Eton Centris)
12.2019 - 04.2021
- Helped customers with complaints and questions, and give customers information about the products and services
- Responding efficiently and accurately to callers, explaining the possible solutions, and ensuring that clients feel supported and valued.
Customer Service Representative & Temporary Team Leader
Alorica Ph (Eton Centris)
05.2018 - 12.2019
- Oversee workers who respond to customer inquiries
- They work at facilities that receive incoming phone calls and/or electronic messages from people who have concerns about a company's good services
- Rewarded as a top-performing customer service agent and top game-changer regional and organizational.
Customer Financial Representative
Afni Inc.
01.2017 - 04.2018
- Processing the payments and withdrawals of customers
- Promoting certain financial products and services
- Referring customers to individuals qualified to offer and sell regulated financial products.
Customer representative
Teleperformance
08.2015 - 11.2016
- Help customers with complaints and questions, give customers information about products and services, and process returns
- By helping customers to understand the product and answering questions, they are sometimes seen as having a role in sales.
Order support
Vcustomer Techmahindra
06.2014 - 06.2015
- Providing information on a product or service and processing orders via phone, internet, and mail.
Real Estate consultant
Empire East Land Holding Inc.
- 01.2015
- Providing guidance and assisting sellers and buyer in marketing and purchasing property for the right price under the best terms
- And determining clients' needs and financial abilities to propose that suit them.
Education
Bachelor of Science - Business Administration
Global Reciprocal Colleges
Caloocan City, Metro Manila, Philippines05.2013
Skills
- Customer Retention
- Conflict Resolution
- Written Communication
- Teamwork and Collaboration
- Active Listening
- Attention to Detail
- Complaint Handling
- Technical Support
- Multitasking Abilities
- Computer Proficiency
- Empathy Display
- Problem Solving
- Telephone Etiquette
- Decision Making
- Positive Attitude
- Inbound Call Management
- Salesforce CRM
Accomplishments
Game Changer in Alorica PH for the year 2019.
Skills Summary
- Good written and verbal skills.
- Self Motivated, always Punctual in work, and get the award of early bird in work.
- Computer-literate (MS Excel, MS word, PowerPoint)
- Able to get along well with co-workers and accept supervision.
- Easy to adapt to a new work environment and Customer service-oriented.
- Able to work well with or without supervision.
Personal Information
30, Single, Balayan Batangas, Born Again Christian
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and beliefs
Character Reference
- Maria Nina Paladio, Team Manager, 09491359605
- Saima Nasser Cassa, Trainer, 09394625833
Contact Details
+639761139887, brayn25perez@gmail.com
Educational Background
Tertiary Global Reciprocal Colleges, Bachelor of Science in Business Administration, 1420 Caloocan Rizal Avenue, Caloocan, Rizal, 2012-2013, Undergraduate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins