Brace Nave Ortega
Silang, Province Of Cavite
Summary
Proven expert in interior design and exceptional complaint handling, I enhanced customer satisfaction significantly at Handrich Sales Venture Incorporated. Leveraging color theory and product presentation, I cultivated strong relationships and streamlined operations, leading to increased efficiency and a loyal client base. My proactive approach and keen eye for detail have consistently driven positive outcomes and operational advancements.
Overview
11
11
years of professional experience
Work History
Furniture Sales Associate and Assembler
Handrich Sales Venture Incorporated
02.2018 - Current
- Maintained detailed files on past transactions and designs for budget and future reference.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Coordinated with delivery team to ensure prompt and accurate order fulfillment, enhancing customer satisfaction.
- Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Streamlined checkout process, making transactions smoother and faster for customers.
Bed and Mattress Specialist
Philippine Bed Furniture Corporation
11.2016 - 01.2018
- Enhanced customer satisfaction by providing personalized mattress recommendations based on individual needs and preferences.
- Cultivated strong relationships with manufacturers'' representatives, staying informed on product updates or warranty information for customer benefit.
- Developed a loyal client base through consistent follow-ups post-purchase, promoting repeat business opportunities.
- Maintained a clean and organized showroom floor, ensuring an inviting atmosphere for customers to browse and test products.
- Implemented visual merchandising techniques within the showroom environment to highlight featured products and promotions effectively.
Clearing Officer and Deck Cadet
Matada Shipping Lines
02.2014 - 05.2015
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
Education
Bachelor of Science - Marine Transportation And Electronics
Zamboanga State College of Marine Sci. And Tech.
Fort Pilar. St Zamboanga City 04.2024 - 04.2024
Skills
Interior design
Color theory
Promotions and discounts
Store maintenance
Complaint Handling
Product presentation
Timeline
Bachelor of Science - Marine Transportation And Electronics
Zamboanga State College of Marine Sci. And Tech.
04.2024 - 04.2024
Furniture Sales Associate and Assembler
Handrich Sales Venture Incorporated
02.2018 - Current
Bed and Mattress Specialist
Philippine Bed Furniture Corporation
11.2016 - 01.2018
Clearing Officer and Deck Cadet
Matada Shipping Lines
02.2014 - 05.2015
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