Boybits L. Bazar
Davao City
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Office Partners 360
05.2022 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Flatworld Solutions Philippines
12.2019 - 01.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
HR Associate
Rulls Cellphones & Accessories
01.2019 - 12.2019
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Education
Bachelor of Technical Teacher Education - Computer Technology
University Of Southeastern Philippines
Francisco Bustamante National Highschool
San Isidro Elementary School
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Service upselling
Personal Information
- Age: 27
- Place of Birth: Davao City
- Date of Birth: 03/29/97
- Gender: Male
- Marital Status: Single
Certification
- Occupational Safety Training Certificate- Office Partners 360
- Code of Business Conduct and Ethics - Office Partners 360
- Drug Abuse Prevention and Control Training - Office Partners 360
- Phishing Awareness - Office Partners 360
Timeline
Customer Service Representative
Office Partners 360
05.2022 - 03.2024
Customer Service Representative
Flatworld Solutions Philippines
12.2019 - 01.2021
HR Associate
Rulls Cellphones & Accessories
01.2019 - 12.2019
Francisco Bustamante National Highschool
San Isidro Elementary School
Bachelor of Technical Teacher Education - Computer Technology
University Of Southeastern Philippines
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