Summary
Overview
Work History
Education
Skills
Timeline
Generic
Danilo  Tamayo

Danilo Tamayo

Former CEO, Former Development Manager, Former CSR, Former TSR
Pandi, Province Of Bulacan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

CEO

Aspire Philippines
01.2022 - 01.2024
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Drove profitability with thorough financial analysis and strategic decision making.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Technical Support Representative

Alorica
01.2022 - 12.2022
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

Customer Service Representative

Alorica
01.2019 - 12.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Marketing Manager

Aspire Philippines
01.2022 - 06.2022
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.

Education

High School Diploma -

Malabon National High School
Malabon, Metro Manila, Philippines
04.2001 -

Skills

Talent development

Succession planning

Customer focus

Problem-solving abilities

Professionalism

Client engagement

Timeline

CEO

Aspire Philippines
01.2022 - 01.2024

Technical Support Representative

Alorica
01.2022 - 12.2022

Marketing Manager

Aspire Philippines
01.2022 - 06.2022

Customer Service Representative

Alorica
01.2019 - 12.2022

High School Diploma -

Malabon National High School
04.2001 -
Danilo TamayoFormer CEO, Former Development Manager, Former CSR, Former TSR