Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BORIS KEVIN ANI

Quezon city

Summary

Dynamic Technical Support Analyst with a proven track record at Accenture, excelling in software testing and process documentation. Adept at problem-solving and relationship building, I have successfully enhanced internal processes and collaborated with cross-functional teams to resolve complex issues, driving efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Technical Support Analyst

Accenture
Mandaluyong
07.2024 - 04.2025
  • Provided technical assistance to clients via phone and email.
  • Diagnosed software and hardware issues for diverse client systems.
  • Collaborated with cross-functional teams to resolve complex technical problems.
  • Coordinated with vendors regarding the purchase of replacement parts or upgrades when needed.
  • Identified opportunities for improving internal processes related to technical support operations.
  • Documented processes for configuring new systems in accordance with established standards.

Customer Service (Bitcoin selling)

Tangent Global Inc
Makati
01.2023 - 07.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.

Engineering Technician

Cours le Bon Berger du Batiment
Abidjan
03.2017 - 08.2022
  • Operated and maintained testing equipment to ensure compliance with engineering standards.
  • Assisted engineers in design modifications and troubleshooting of technical issues.
  • Collaborated with team members to develop project specifications and timelines.
  • Conducted quality control inspections on materials and components for projects.

QA Analyst

bcici bank
Abidjan
01.2016 - 03.2017
  • Conducted detailed software testing for banking applications and systems.
  • Developed and executed comprehensive test plans and test cases.
  • Collaborated with development teams to identify and resolve software defects.
  • Created and maintained database of common and known testing defects.

Education

Bachelor - Business And Science Business Marketing

Universite LOKO D'Abidjan
Yopougon, Cote D'ivoire
10.2015

Skills

  • Translation accuracy
  • Compliance knowledge
  • Customer feedback analysis
  • Complex translation support
  • Online tools integration
  • Software testing
  • Test case development
  • Process documentation
  • Problem solving
  • Relationship building

Languages

  • French, First Language
  • French, Advanced (C1)
  • English, Intermediate (B1)

Timeline

Technical Support Analyst

Accenture
07.2024 - 04.2025

Customer Service (Bitcoin selling)

Tangent Global Inc
01.2023 - 07.2023

Engineering Technician

Cours le Bon Berger du Batiment
03.2017 - 08.2022

QA Analyst

bcici bank
01.2016 - 03.2017

Bachelor - Business And Science Business Marketing

Universite LOKO D'Abidjan

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BORIS KEVIN ANI