BORIS KEVIN ANI
Quezon city
Summary
Dynamic Technical Support Analyst with a proven track record at Accenture, excelling in software testing and process documentation. Adept at problem-solving and relationship building, I have successfully enhanced internal processes and collaborated with cross-functional teams to resolve complex issues, driving efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Technical Support Analyst
Accenture
Mandaluyong
07.2024 - 04.2025
- Provided technical assistance to clients via phone and email.
- Diagnosed software and hardware issues for diverse client systems.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Coordinated with vendors regarding the purchase of replacement parts or upgrades when needed.
- Identified opportunities for improving internal processes related to technical support operations.
- Documented processes for configuring new systems in accordance with established standards.
Customer Service (Bitcoin selling)
Tangent Global Inc
Makati
01.2023 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
Engineering Technician
Cours le Bon Berger du Batiment
Abidjan
03.2017 - 08.2022
- Operated and maintained testing equipment to ensure compliance with engineering standards.
- Assisted engineers in design modifications and troubleshooting of technical issues.
- Collaborated with team members to develop project specifications and timelines.
- Conducted quality control inspections on materials and components for projects.
QA Analyst
bcici bank
Abidjan
01.2016 - 03.2017
- Conducted detailed software testing for banking applications and systems.
- Developed and executed comprehensive test plans and test cases.
- Collaborated with development teams to identify and resolve software defects.
- Created and maintained database of common and known testing defects.
Education
Bachelor - Business And Science Business Marketing
Universite LOKO D'Abidjan
Yopougon, Cote D'ivoire10.2015
Skills
- Translation accuracy
- Compliance knowledge
- Customer feedback analysis
- Complex translation support
- Online tools integration
- Software testing
- Test case development
- Process documentation
- Problem solving
- Relationship building
Languages
- French, First Language
- French, Advanced (C1)
- English, Intermediate (B1)
Timeline
Technical Support Analyst
Accenture
07.2024 - 04.2025
Customer Service (Bitcoin selling)
Tangent Global Inc
01.2023 - 07.2023
Engineering Technician
Cours le Bon Berger du Batiment
03.2017 - 08.2022
QA Analyst
bcici bank
01.2016 - 03.2017
Bachelor - Business And Science Business Marketing
Universite LOKO D'Abidjan