Boris Jayson Mortel
Summary
Results-driven and highly experienced Assistant Housekeeping Manager with over 9 years of dedicated service in the cruise line industry. Proven expertise in leading large teams, managing complex operations, and ensuring strict compliance with public health standards, including a comprehensive understanding of USPH procedures. A detail-oriented leader committed to enhancing guest satisfaction and optimizing departmental efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Housekeeping Manager
Carnival Cruise Line
01.2024 - Current
- Directly manage and supervise a team of housekeeping staff, including Floor Supervisors and Stateroom Attendants, overseeing daily operations for multiple guest decks.
- Implement and enforce stringent USPH (United States Public Health) and VSP (Vessel Sanitation Program) protocols, ensuring all areas meet or exceed health and safety regulations.
- Develop and execute comprehensive training programs for new and existing staff, focusing on efficient cleaning techniques, guest service standards, and compliance with company policies.
- Monitor inventory levels of cleaning supplies and linen, managing requisitions and minimizing waste to maintain budgetary goals.
- Conduct regular inspections of staterooms, public areas, and floor pantries to ensure all cleanliness standards are consistently met.
- Address guest feedback and resolve service-related issues promptly and effectively, leading to improved guest satisfaction scores.
- Coordinate with other onboard departments to ensure a seamless and efficient flow of operations.
Floor Supervisor
Carnival Cruise Lines
01.2017 - 12.2023
- Led and mentored a team of stateroom attendants, assigning daily tasks and supervising their work to ensure high standards of cleanliness.
- Inspected staterooms before guest check-in to verify readiness and attended to any final service requests.
- Managed guest communication and resolved minor issues or complaints on the spot to ensure a positive guest experience.
- Assisted with the training of new team members, introducing them to company procedures and floor-specific standards.
- Collaborated with the Assistant Housekeeping Manager to ensure compliance with all operational and health regulations.
Education
Bachelor of Science - Hotel and Restaurant Management, Culinary Arts
De La Salle Lipa
01.2008
Skills
- Knowledge of USPH and VSP regulations
- Team Leadership & Training
- Operational Management
- Guest Relations & Service
- Inventory & Budget Control
- Problem-Solving
- Interdepartmental Coordination
- Effective time management
- Attention to Detail
References
Dalibor, Tasovac, Housekeeping Manager, +38766040008, Carnival Breeze
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Leading the Brand - 2024
- Setting the Stage - Management Skills Course - 2023
- Cultivate Excellent Service - 2012
- Hospitality Dynamics - 2011
Timeline
Assistant Housekeeping Manager
Carnival Cruise Line
01.2024 - Current
Floor Supervisor
Carnival Cruise Lines
01.2017 - 12.2023
Bachelor of Science - Hotel and Restaurant Management, Culinary Arts
De La Salle Lipa
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