Bonnie Ruda
Dumaguete
Summary
With a solid background in customer service spanning 7 years, I have cultivated a diverse skill set in retail and back-office/administration roles. My unwavering commitment to delivering exceptional service has been instrumental in consistently achieving high customer satisfaction ratings within the team. I bring extensive experience in providing top-tier administrative support, adeptly managing operations, and delivering exceptional customer service. My proficiency in problem-solving, effective communication, and collaborative teamwork enables me to thrive in dynamic environments. I am enthusiastic about contributing my skills and expertise to a progressive organization dedicated to excellence.
Overview
7
7
years of professional experience
Work History
Operations Assistant
Grocapitus
02.2023 - Current
- Managed executive calendars, scheduled appointments, meetings, coordinated travel
- Processed, reviewed tax documents for accuracy, compliance.
- Engaged with investors, provided exceptional customer service, addressed inquiries
- Maintained, updated trackers for property management, investor communications and update CRM for any changes required by investors
- Proficient in handling client inquiries, resolving issues, and providing support
- Strong organizational skills, with the ability to prioritize tasks and manage time effectively
- Excellent communication skills, both written and verbal
- Familiarity with CRM systems to update client information and track interactions
- Ability to collaborate with cross-functional teams to ensure client satisfaction
- Detail-oriented with a focus on accuracy and efficiency in all tasks
- Ability to adapt to changing priorities and work in a fast-paced environment
- Knowledge of basic accounting principles for tracking invoices and payments
Resident Services Admin
Mynd Management Inc.
01.2022 - 02.2023
- Property Utility Setup: Orchestrated the setup of property utilities, ensuring seamless transitions for new tenants and efficient management of existing services.
- Landlord Communication: Facilitated direct communication with landlords to address inquiries, resolve issues, and maintain positive landlord-tenant relationships.
- Balance Payment Collection: Collected balance payments from tenants, ensuring timely and accurate processing to uphold financial integrity.
- Document Follow-up: Monitored and followed up on document submissions from tenants, ensuring all required paperwork was complete and compliant.
- Property Department Liaison: Acted as a liaison between property departments, facilitating coordination and communication to optimize operational efficiency.
- Task Assignment: Assigned tasks to administrative staff, delegating responsibilities effectively to ensure timely completion and workload distribution.
- Lease Renewal Management: Managed the lease renewal process, including document preparation, scheduling, and communication with tenants to secure lease extensions.
- Case Queue Management: Maintained and managed case queues and tasks, prioritizing urgent matters and ensuring timely resolution of tenant issues.
- Lease Renewal Documentation: Prepared lease renewal documents, ensuring accuracy, completeness, and compliance with legal requirements.
- Move-out and Non-renewal Processing: Processed move-outs and non-renewals, managing documentation, coordinating inspections, and facilitating tenant transitions.
- Resident Communication and Complaint Management: Handled resident communication, addressed complaints and resolved issues promptly to enhance tenant satisfaction and retention.
Records Retrieval Specialist
Peak Outsourcing Inc.
10.2018 - 12.2022
- Managed legal record retrieval, ensured compliance, conducted quality checks.
- Maintained strict confidentiality, followed industry regulations.
- Updated databases with current file locations, statuses.
- Demonstrated flexibility, adapted to changing priorities, deadlines.
Team Leader Intern
Peak Outsourcing Inc.
10.2018 - 12.2022
- Increased customer satisfaction by monitoring service quality and addressing issues promptly.
- Set performance expectations, monitored progress, provided constructive feedback.
- Developed team skills through coaching, improving individual performance.
- Provided ongoing support, addressed concerns promptly.
- Supervised team to confirm compliance with procedures, quality requirements.
- Communicated KPIs to inform employees of expectations, deliverables.
Customer Service Representative
Qualfon Inc.
03.2017 - 10.2018
- Provided customer service via phone, email, and chat.
- Drove sales with expert support for escalated, ongoing, or specialized issues.
- Provided technical support for product and service problems.
- Assisted customers with service choices, answering questions on terms, pricing, availability.
Education
Bachelor of Science - Secondary Education Major in English
Negros Oriental State University
Dumaguete, Province Of Negros Oriental, PhilippinesSkills
- Microsoft Office: Proficient
- Slack: Skilled
- Asana: Competent
- Zoho: Competent
- Report Generation: Experienced
- Excel: Skilled
- Zoom: Proficient
- Phone Burner: Competent
- Otto: Competent
- Microsoft 365: Proficient
- Google Workspace: Competent
- Canva: Competent
- SignNow: Competent
- DocuSign: Competent
Languages
ENGLISH
Additional Information
- Bengie Salvania, +63916-962-9470
ilikebensal@gmail.com
(Customer Service Supervisor)
- Jessa Mae Caingcoy, +63977-244-3797
jessamaecaingcoy@gmail.com
(Trainer & Staff Coach)
Timeline
Operations Assistant
Grocapitus
02.2023 - Current
Resident Services Admin
Mynd Management Inc.
01.2022 - 02.2023
Records Retrieval Specialist
Peak Outsourcing Inc.
10.2018 - 12.2022
Team Leader Intern
Peak Outsourcing Inc.
10.2018 - 12.2022
Customer Service Representative
Qualfon Inc.
03.2017 - 10.2018
Bachelor of Science - Secondary Education Major in English
Negros Oriental State University
Similar Profiles
Bonnie RudaBonnie Ruda
Operations Assistant at GrocapitusOperations Assistant at Grocapitus
Noreen FolioNoreen Folio
Bid Research Specialist at CMD-Construct Connect / BB-Dodge Construction DataBid Research Specialist at CMD-Construct Connect / BB-Dodge Construction Data
Jovie Ann Dela RitaJovie Ann Dela Rita
Insurance Release Specialist at ECE Dumaguete, Dumaguete CityInsurance Release Specialist at ECE Dumaguete, Dumaguete City