Bonna P. Quito

• Lead and supervise the sales admin team to ensure smooth daily operations.

• Oversee processing and accuracy of OR/CR, invoicing, and sales documents.

• Prepare and monitor sales reports, incentives, and document trackers.

• Handle client inquiries and ensure timely follow-ups and after-sales support.

• Maintain compliance, accuracy, and proper filing of all sales documents.

• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained an organized and clean office environment to boost staff productivity and overall morale.
• Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
• Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
• Handled incoming business and client requests for information.