Summary
Overview
Work History
Education
Skills
Timeline
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BON CARLO VILLARIN

Customer Service Representative
Bauan

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Supervisor /Coach

Alorica Teleservices
Cubao, Quezon City
02.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives and communication goals.

Senior Account Expert

Alorica Teleservices
Cubao Quezon City
01.2019 - 02.2021
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Worked with products, oversaw revenue management and facilitated outreach to key stakeholders, helping drive business.
  • Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
  • Proved track record of managing, selling and developing relationships with strategic merchants.
  • Set and achieved company defined sales goals.

Account Expert

Alorica Teleservices
Cubao, Quezon City
01.2018 - 01.2019
  • Advised customers of alternative actions and strategies for debt repayment.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked with customer to create debt repayment plan based on current financial condition.

Customer Service Representative

Convergys
Northgate Cyberzone Alabang Muntilupa
06.2016 - 12.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.

Education

Undergrad - Engineering (Pre-Engineering)

Golden Gate Colleges
Batangas City
06.2013 - 04.2014

Undergrad - Engineering (Pre-Engineering)

Batangas State University
Batangas City
06.2012 - 04.2013

High School Diploma -

St.Bridget College
Alitagtag, Batangas
06.2008 - 03.2012

Skills

Sales coaching

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Timeline

Supervisor /Coach

Alorica Teleservices
02.2021 - Current

Senior Account Expert

Alorica Teleservices
01.2019 - 02.2021

Account Expert

Alorica Teleservices
01.2018 - 01.2019

Customer Service Representative

Convergys
06.2016 - 12.2017

Undergrad - Engineering (Pre-Engineering)

Golden Gate Colleges
06.2013 - 04.2014

Undergrad - Engineering (Pre-Engineering)

Batangas State University
06.2012 - 04.2013

High School Diploma -

St.Bridget College
06.2008 - 03.2012
BON CARLO VILLARINCustomer Service Representative