BON ERIK
System Administrator/Network Administrator/Security Analyst
NCR,Caloocan,Deparo
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
IT Manager
Transcend Office Priorities Solutions Business Process Outsourcing Inc.
Cavite,Imus
5 2018 - Current
- Led skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues
Senior/Junior Helpdesk Desktop Support Engineer
IPP TECHNOLOGIES INC PTY
NCR,Quezon City
11.2014 - 05.2018
- Provided first-line technical support to 100+ users via phone, email, and in-person assistance
- Configured hardware, devices, and software to set up work stations for employees
- Optimized PC performance through regular updates, patches, and system upgrades
- Monitored systems in operation and quickly troubleshot errors
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level
- Configured and tested new software and hardware
Data Encoder
COMPREHENSIVE CREDIT SERVICES INC.
NCR,Makati
03.2015 - 10.2015
- Encode all data precisely provided by the company
- Submit all gather information on the time
- Communicate with verifier regarding the information gathered.
Education
Bachelor of Science - Information Technology - Computer Science
Quezon City Polytechnic University
NCR,Quezon City 06.2010 - 05.2015
High School Diplomat -
Sto. Domingo Academy
NCR,Quezon City 06.2006 - 05.2010
Skills
IT Asset Management
IT Budgeting
Cybersecurity best practices
Documentation Management
Information Security
Network Administration
Operating system management
Disaster Recovery
IT infrastructure proficiency
- Technical Troubleshooting
Technical Troubleshooting
Websites
Activities
- Nexus IT Training Center, Ortigas, Pasig City, NCR - Metro Manila, Certificate of Completion : Comprehensive Training for
- 20410 Installing & Configuring Windows Server 2012 R2., 20410 Installing & Configuring Windows Server 2012 R2, 07/2019
Timeline
Data Encoder
COMPREHENSIVE CREDIT SERVICES INC.
03.2015 - 10.2015
Senior/Junior Helpdesk Desktop Support Engineer
IPP TECHNOLOGIES INC PTY
11.2014 - 05.2018
Bachelor of Science - Information Technology - Computer Science
Quezon City Polytechnic University
06.2010 - 05.2015
High School Diplomat -
Sto. Domingo Academy
06.2006 - 05.2010
IT Manager
Transcend Office Priorities Solutions Business Process Outsourcing Inc.
5 2018 - Current
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