Bojones Wishly Agote
Call Center Agent
Taguig
Summary
Been working in the Business Process Outsourcing Industry for four years and learn to have a strong background in customer and technical support and become dedicated worker, obedient and cooperative with good communication and negotiation skill.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Advisor II, Chat Support
Concentrix
Makati City
10.2022 - Current
- Chat Support for an Automotive account based in the US.
- Gather customer's information such as name, email and phone number.
- Schedule auto services and answer basic inquiries such as vehicle and parts availability .
- Built and maintained communication with clients to provide ongoing support.
- Assisted newly-hired support on our team
Technical Support Representative
Ibex Global Philippines
Pasig City
12.2019 - 01.2022
- Technical Support Representative for internet service provider in US.
- Assist basic troubleshooting and other technical issues of internet provider.
- Handled schedules of technician visits for our customers.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Technical Support Representative
Teleperformance
Antipolo City
05.2019 - 11.2019
- Technical Support Representative of a mobile service in the US.
- Troubleshooting issues of Mobile Services.
- Answer phone call related concern.
- Cater basic technical concern on their mobile service such signal and connectivity concern.
Retention Specialist
Alorica
Quezon City
08.2018 - 01.2019
- Retention Specialist for a Satellite Radio account in US.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Reviewed successes and failures to learn from previous mistakes
- Built constructive customer relationships to improve loyalty and recommendations
- Identified changing customer needs and adapted service strategies to meet them
Education
High School Diploma -
Bacoor National High School
Bacoor Cavite 06.2010 - 03.2014
Skills
Interpersonal Skills
undefinedTimeline
Advisor II, Chat Support
Concentrix
10.2022 - Current
Technical Support Representative
Ibex Global Philippines
12.2019 - 01.2022
Technical Support Representative
Teleperformance
05.2019 - 11.2019
Retention Specialist
Alorica
08.2018 - 01.2019
High School Diploma -
Bacoor National High School
06.2010 - 03.2014
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