BNI ESMAEL CRAMEL

This role focuses on promoting the correction and rehabilitation of offenders by offering individualized treatment. It provides an opportunity for offenders to reform, which may be less likely if they were incarcerated, and aims to prevent future offenses.

• Diagnosed and resolved technical issues for a wide range of mobile devices, resulting in increased customer loyalty.
• Meticulously documented repair procedures, contributing to an extensive knowledge base within the team.
• Assisted customers with troubleshooting tips over the phone, minimizing downtime for their devices.
• Completed complex device repairs under tight deadlines, meeting or exceeding client expectations consistently.
• Educated clients on proper device care to minimize future damage and improve longevity of their equipment.
• Delivered exceptional customer service through clear communication and empathy during challenging situations.

• Responsible for providing advanced high-speed technical support via inbound phone inquiries
• Troubleshoots hardware and software issues and communicates with the helpdesk to resolve complex issues
• Provides technical assistance to ensure a positive customer experience
• Completes work assignments independently or with minimal supervision and may act as a resource for colleagues with less experience
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.