Bluese-An Maitim
Nova
Summary
Hardworking and competent in dealing with customers from various classes. Ensures peak operational performance. High-level proficiency with Microsoft Word, Excel, and the Internet. Excellent communication and interpersonal skills with keen attention to detail. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
10
10
years of professional experience
Work History
Email and Chat Customer Service Lead Agent
Support Pets LLC (Upwork)
11.2020 - Current
- Lead agent for email and chat customer service, providing support to clients of Support Pets LLC.
Freelance Online Exam Proctor
Office Partners 360 PH
05.2020 - Current
- Proctor students taking online exams and training from various universities and institutions
- Consistently ranked as one of the top sellers in the team.
Freelance Sales Representative
Vitalize
03.2020 - Current
- Sold hair treatment and hair growth products to individuals experiencing hair problems.
Freelance Email Support & Data Entry Clerk
Agathos Labs
02.2020 - Current
- Managed and processed sales orders for medical and laboratory equipment to government agencies and private sectors.
Tech Support
Teletech
11.2018 - 06.2020
- Provided technical support for internet service, assisted with modem installation, and troubleshooted internet connection issues
- Consistently ranked as one of the top representatives in the department.
Sales Representative & Email Support
Concentrix
01.2018 - 08.2018
- Sales representative for one of the largest online travel websites
- Recognized as a top agent for quality and one of the top agents for sales revenue.
Chat Support
Afni Phil.
01.2017 - 12.2017
- Customer care for one of the largest Telcos in the US, supporting customers with sales, basic device troubleshooting, and data usage and plan issues.
Phone Banker
Concentrix
12.2014 - 12.2016
- Customer care for a rural bank in the US, providing assistance for deposit accounts, credit cards, loans, and back office work.
Online Banking Representative
IBM
12.2013 - 12.2014
- Tech Support for a rural bank in the US, troubleshooting client accounts, resetting passwords, and navigating the bank’s website.
Education
St. Francis Xavier Parochial School
undefined
Access Computer College
Skills
Communication: Deals effectively with customers at all levels via telephone and emailProblem Solving: Resolves queries independently and with business partners to find appropriate resolutionsTeam Player: Enjoys sharing knowledge and encouraging development to achieve team goalsPlanning and Organizing: Refined planning and organizational skills to balance work and team responsibilitiesComputer Proficiency: Proficient in Microsoft Word, Excel, and advanced internet skills for maintenance and supportContinuous Learning: Thrives in adapting to new skills and knowledge for task accomplishment
Timeline
Email and Chat Customer Service Lead Agent
Support Pets LLC (Upwork)
11.2020 - Current
Freelance Online Exam Proctor
Office Partners 360 PH
05.2020 - Current
Freelance Sales Representative
Vitalize
03.2020 - Current
Freelance Email Support & Data Entry Clerk
Agathos Labs
02.2020 - Current
Tech Support
Teletech
11.2018 - 06.2020
Sales Representative & Email Support
Concentrix
01.2018 - 08.2018
Chat Support
Afni Phil.
01.2017 - 12.2017
Phone Banker
Concentrix
12.2014 - 12.2016
Online Banking Representative
IBM
12.2013 - 12.2014
St. Francis Xavier Parochial School
undefined
Access Computer College