Summary
Overview
Work History
Education
Skills
Timeline
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Blessy Joy Serrano

Caloocan City, Metro Manila

Summary

Dynamic entrepreneur and customer service expert with a proven track record at Online Gaming and Casino, enhancing customer loyalty through empathetic resolution of complaints. Skilled in photo editing and social media promotion, I significantly increased event bookings and transportation efficiency. My strong work ethic and positive attitude drive continuous improvement and innovative problem-solving.

Overview

8
8
years of professional experience

Work History

Vanity Snaps Photobooth

Owner-Operator
10.2024 - Current
  • Increased event bookings by assisting in marketing efforts and promoting positive word-of-mouth referrals.
  • Supported sales team in securing contracts by attending trade shows and showcasing photobooth services to potential clients.
  • Tailored props and backdrops to match various themed events, enhancing guest enjoyment and participation levels.
  • Implemented creative solutions when faced with unexpected challenges at events to maintain optimal functionality of the booth without compromising guest experience quality.

Sercon Transportation Services

Owner-Operator
08.2022 - Current

A ride hailing service that uses a digital platform to transport passengers for a fee

  • Improved transportation efficiency by implementing strategic route planning and optimization techniques.
  • Developed and enforced safety policies, leading to a significant reduction in accident rates among drivers.

Customer Service Representative

Online Gaming and Casino
02.2019 - 04.2021


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Recruiting players thru Social Media Promotions and marketing


Sales Associate

Nike Park
01.2017 - 02.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • ensuring a smooth sales process and customer satisfaction
  • supporting the daily operation of retail store by maintaining positive relationship with customer

Education

Bachelor of Science - International Travel And Tourism Management

Lyceum University of The Philippines
Manila, Metro Manila, Philippines

High School Diploma -

Maligaya High School
Quezon City, Metro Manila, Philippines
04-2009

Skills

  • Quick learner
  • Photo editing
  • Social media promotion
  • Positive attitude
  • Strong work ethic
  • Customer service
  • Customer assistance
  • Customer service expertise
  • Microsoft Excel

Timeline

Vanity Snaps Photobooth

Owner-Operator
10.2024 - Current

Sercon Transportation Services

Owner-Operator
08.2022 - Current

Customer Service Representative

Online Gaming and Casino
02.2019 - 04.2021

Sales Associate

Nike Park
01.2017 - 02.2019

Bachelor of Science - International Travel And Tourism Management

Lyceum University of The Philippines

High School Diploma -

Maligaya High School
Blessy Joy Serrano