BLESSED ARCHELL OBREGON
PSYCHOLOGY GRADUATE
Davao City, Province Of Davao Del Sur
Summary
Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. With a proven track record at ALINTAJAN STORE, I excel in customer service and cash handling, blending patience and empathy with professionalism. My expertise in conflict resolution and teamwork, honed as a Teacher and Facilitator at the National Child Development Center (DSWD-Alamada), ensures excellence in social engagements, enhancing solid understanding of customer needs by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Teacher and a Facilitator/High School Guidance Counselor
Department Of Social Welfare And Development
LGU-Alamada (Remote)
08.2024 - 12.2024
- Built strong connections with students, parents, and coworkers by communicating openly and creating a supportive learning atmosphere.
- Meticulously tracked student progress, attendance, and behavior to keep parents regularly informed of their child's academic journey.
- Effectively managed classroom behavior by setting clear expectations, demonstrating conduct, and consistently enforcing rules and consequences.
- boosted student engagement with interactive teaching methods such as hands-on activities
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Developed and implemented classroom routines to address varying student needs.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Customer Service Cashier/Customer Service Representative
ALINTAJAN STORE (WHOLE SALE AND RETAIL)
Dado, Alamada, North Cotabato (Remote)
01.2016 - 12.2024
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Efficiently processed customer orders and accurately handled payment transactions.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Counted money in drawers at beginning and end of each shift.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Bachelor of Arts - Psychology
UNIVERSITY OF SOUTHERN MINDANAO
Kabacan, Province Of Cotabato, Philippines06-2024
Skills
Professionalism and courtesy
Patience and empathy
Customer service excellence/Customer assistance
Payment processing/ Cash handling expertise
Product recommendations/ Sales expertise
Attention to detail
Order packaging
Issue resolution
Clear communication
Teamwork and collaboration
AWARDS
Most Outstanding Intern in Guidance and Counseling Setting
Most Outstanding Intern in Clinical Psychology Setting
Timeline
Teacher and a Facilitator/High School Guidance Counselor
Department Of Social Welfare And Development
08.2024 - 12.2024
Customer Service Cashier/Customer Service Representative
ALINTAJAN STORE (WHOLE SALE AND RETAIL)
01.2016 - 12.2024
Bachelor of Arts - Psychology
UNIVERSITY OF SOUTHERN MINDANAO