Bless Orillo
Purok 2 Centro Panalsalan Plaridel Misamis Occidental
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Hikay Catering Services
Cagayan De Oro City
11.2021 - 08.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Administrative Manager
VCD Techno Design Pte. Ltd.
Cagayan De Oro City
05.2020 - 10.2021
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Provided support to departmental managers in the development of project plans and initiatives.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
- Developed training materials for new hires on how to use office equipment efficiently.
- Ensured compliance with applicable laws governing employee rights such as labor laws.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Monitored department budgets by tracking expenses against allocated funds.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
Medical Representative
RS Patron Pharma
Dipolog City
10.2017 - 04.2020
- Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
- Organized sales presentations, seminars, and workshops for medical professionals in order to promote product awareness.
- Conducted market research to identify target markets and develop strategies for increasing sales volume.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
- Collaborated with marketing teams on promotional materials such as brochures and leaflets.
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
- Created detailed reports of sales activities including customer feedback, competitor analysis, and market trends.
- Maintained records of sales activities such as appointments made, calls placed, samples distributed.
- Attended trade shows and conferences in order to introduce products to potential customers.
- Participated in the development of pricing policies for products based on market conditions.
- Researched competitors' offerings in order to create competitive advantages for company's products.
- Prepared monthly progress reports detailing successes achieved during the period covered.
- Assisted in preparing training materials for new Medical Representatives joining the team.
- Monitored inventory levels at retail outlets ensuring adequate stock was available at all times.
- Adhered strictly to ethical guidelines when promoting medications or medical devices.
- Identified opportunities within existing accounts while also prospecting for new business.
- Ensured that all promotional activities complied with relevant regulations concerning advertising pharmaceuticals.
- Developed relationships with key opinion leaders within the medical community.
- Analyzed data from clinical trials related to company's products prior to launch.
- Evaluated customer satisfaction surveys in order to improve quality of service provided.
- Managed smooth and effective communication among physicians, patients, families and staff.
- Demonstrated medical products to new and existing customers.
- Established and maintained professional relationships with medical professionals to promote lucrative business opportunities.
- Planned events to host special speakers for delivery of presentations to potential clients.
- Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
Company Secretary
Point of Care Diagnostika
Zamboanga City
10.2015 - 04.2017
- Conducted board meetings, ensuring compliance with statutory requirements and company policies.
- Prepared and maintained corporate documents, including minutes of meetings, resolutions, registers and statutory books.
- Maintained records of directors' interests in shares and other securities.
- Organised annual general meetings and other shareholder meetings.
- Assisted in the preparation of financial statements and reports in accordance with applicable regulations.
Sales Administrative Assistant
Jinlong Development Group Inc.
Manila
04.2013 - 09.2015
- Created and maintained an organized filing system for sales documents.
- Assisted in the preparation of presentations, proposals, and contracts.
- Provided support to the Sales team by responding to customer inquiries quickly and accurately.
- Gathered data from customers regarding their needs and preferences.
- Scheduled appointments with potential clients and prepared meeting materials as needed.
- Maintained accurate records of all sales activities, including client contact information, orders placed, and product availability.
- Compiled reports on sales performance metrics for management review.
- Processed invoices and tracked payments received from customers.
- Conducted research to identify new markets for products or services.
- Developed marketing materials such as brochures, flyers, postcards., for distribution at events or conferences.
- Generated leads through cold-calling prospective customers or following up on referrals.
- Tracked inventory levels of products sold by the company and ordered supplies when necessary.
- Analyzed customer feedback to improve customer satisfaction ratings.
- Monitored competitor activity in order to develop effective strategies for increasing market share.
- Organized trade shows and other promotional events related to sales initiatives.
- Inputted customer orders into the company's database system accurately and promptly.
School Administrative Assistant
Sam English Language School
Cebu City
11.2010 - 11.2011
- Organized and maintained student records, including transcripts, immunization forms, and other documents.
- Assisted with the preparation of reports for school administrators.
- Provided administrative support to teachers, staff members, and students.
- Handled incoming calls from parents and other stakeholders in a professional manner.
- Scheduled meetings and appointments for school personnel.
- Coordinated events such as open house nights, parent-teacher conferences, assemblies.
- Performed data entry into the school's computer systems.
- Created spreadsheets to track attendance and grades for students.
- Compiled information for special projects or presentations as requested by administration.
- Ordered supplies and equipment needed by teachers or staff members.
- Ensured that all paperwork was completed accurately and timely submitted to appropriate departments or individuals.
- Processed payments for various fees associated with enrolling in the school district.
- Maintained filing systems both electronically and manually.
Branch Manager
Radical Advertising
Cebu City
01.2008 - 02.2010
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supported outside sales force in servicing and obtaining new business.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Bachelor of Science - Elementary Education
Felipe Verallo College Foundation
Bogo City, Cebu03-2008
High School Diploma -
Cabancalan National High School
Cabancalan Mandaue City, Cebu03-1998
Maguikay Elementary School
Maguikay Mandaue City, Cebu01-1994
Skills
- Mail handling
- Data Entry
- Database Management
- Meeting planning
- Scheduling
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
- Data Collection
- Complaint resolution
- Call Management
- Call Center Operations
- Report Preparation
- Receiving support
- Adaptive team player
- Multi-Task Management
- Researching
- Team Supervision
- Client Service
- Documentation And Reporting
- Mentoring
- Work Planning
- Shift Scheduling
- Quality Improvement
- Meeting facilitation
- Evaluating Employee Work
- Flexible Schedule
- Sales expertise
- Performance Evaluations
- Issue Resolution
- Leading Team Meetings
- Client Support
Timeline
Administrative Assistant
Hikay Catering Services
11.2021 - 08.2022
Administrative Manager
VCD Techno Design Pte. Ltd.
05.2020 - 10.2021
Medical Representative
RS Patron Pharma
10.2017 - 04.2020
Company Secretary
Point of Care Diagnostika
10.2015 - 04.2017
Sales Administrative Assistant
Jinlong Development Group Inc.
04.2013 - 09.2015
School Administrative Assistant
Sam English Language School
11.2010 - 11.2011
Branch Manager
Radical Advertising
01.2008 - 02.2010
Bachelor of Science - Elementary Education
Felipe Verallo College Foundation
High School Diploma -
Cabancalan National High School
Maguikay Elementary School
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