BLENDALYN LAPSO
Inside Sales Agent
Caloocan city,Metro Manila
Summary
Dynamic appointment setter with extensive experience in cold calling and sales. Proven track record of booking appointments and maintaining high conversion rates, combined with excellent customer support abilities in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Inside Sales Agent (ISA) | Appointment Setting
Guaranteed Estimates
Truckee, CA
02.2025 - 03.2026
- Skilled in handling objections confidently and using smart sales strategies to close more appointments.
- Consistently exceeded daily targets, averaging 11 appointments booked and over 350 outbound calls per day.
- Set appointments and follow up with prospects to convert sales, consistently hitting daily targets for appointments and call volume.
- Use CRM tools to track leads, maintain accurate client data, and remove unqualified leads to ensure quality and clarity.
- Collaborate with teams and partners to align strategies and consistently meet daily sales goals.
- TOOLS: GO HIGH LEVEL, MONDAY.COM, HUBSPOT, SLACK, and WELO.
Appointment Setting and Cold Calling
Cleaning Company
Nashville, TN
12.2023 - 11.2024
- Drive sales through cold calling, appointment setting, email outreach, and meeting monthly targets.
- Manage sales documentation, coordinate across teams, and handle CRM and automation tasks using Go High Level.
- Support marketing efforts by creating simple graphics and visually engaging social media content.
- TOOLS: GO HIGH LEVEL, SLACK, CANVA, CAPCUT, PINTEREST, NOTION, CLOCKIFY ETC.
Dispute Specialist | Ecommerce VA
Shopify
10.2022 - 01.2023
- Delivered chat and email support for e-commerce, SaaS, and fintech clients using Gorgias and Zendesk, maintaining high first-response and resolution rates with accurate ticket escalation.
- Managed billing, refunds, disputes, and chargebacks across Shopify Payments, Stripe, PayPal, Klarna, and Amex, preparing evidence to minimize dispute wins.
- Conducted fraud and risk analysis by validating transactions, identifying patterns, and excluding confirmed cases using Shopify Admin.
Admin Assistant and Chat Support
Wine Company
10.2024 - 12.2024
- Assist customers with order placement, modifications, and cancellations via live chat to ensure smooth transactions.
- Coordinate with warehouses and FedEx to monitor inventory and track missing orders.
- Use CRM software to log interactions and maintain personalized customer service.
- Handle emails, calls, and inquiries from clients and VIP partners efficiently.
- TOOLS: CLOCKIFY, LMG, ZENDESK, OUTLOOK, SLACK, TEAMS, AIRCALL, ONS ETC.
Customer Service Rep. / Retention/ Sales /Technical Support
Bpo,call Center
09.2020 - 08.2023
- Upsell and pitch for a sales
- Follow the troubleshooting guide to resolve issues over the phone and/or schedule a technician visit when needed to resolve the customer’s concern.
- Handle complaints, provide appropriate solutions and alternatives within the line limits, and follow up to ensure client satisfaction.
- Place an order, Track order, Modify order, and Process return and exchange.
- Schedule repairs, installations, or in-store visits after identifying the root cause of the issue.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- TOOLS: CITRIX, CRM ZOIPER, YODA, GOOGLE WORKSPACE, TEAMS, TRG, AVAYA, EINSTEIN360,SLACK, CITRIX, JABBER, ACSS, SLACK, AGENT ASSIST, MTAS ETC.
Education
Bachelor of Science - Accountancy
Our Lady of Fatima University
01-2022
Skills
Customer relationship building
Objection handling
Cold calling
CRM proficiency
Lead qualification
Sales expertise
Multitasking
Cheerful and energetic
Attention to detail
Exceptional customer service
Analytical thinking
Sales closing
Sales representative of the month award
Timeline
Inside Sales Agent (ISA) | Appointment Setting
Guaranteed Estimates
02.2025 - 03.2026
Admin Assistant and Chat Support
Wine Company
10.2024 - 12.2024
Appointment Setting and Cold Calling
Cleaning Company
12.2023 - 11.2024
Dispute Specialist | Ecommerce VA
Shopify
10.2022 - 01.2023
Customer Service Rep. / Retention/ Sales /Technical Support
Bpo,call Center
09.2020 - 08.2023
Bachelor of Science - Accountancy
Our Lady of Fatima University