Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

BLAS JOEY

Sapang, Province of Tarlac,BUL

Summary

Dynamic Operations Manager with a proven track record at Villa Saturnina Resort, enhancing team productivity and compliance through effective leadership and problem-solving. Skilled in operations management and interpersonal communication, I excel in streamlining processes and fostering client relationships, ensuring operational excellence and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Operations Manager

Villa Saturnina Resort
05.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Admin. Officer

8 Stone Business Outsourcing, OPC
02.2019 - 10.2022
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Admin. Manager

Experience Solutions BPO Services, Inc.
02.2017 - 01.2019
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Organized and updated databases, records and other information resources.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.

Education

Bachelor of Science - Nursing

PINES CITY UNIVERSITY
Baguio City, Province Of Benguet, Philippines
04-2008

Bachelor of Science - Bachelor of Secondary Education Major in English

UNIVERSITY OF CAGAYAN VALLEY
Tuguegarao City, Province Of Cagayan, Philippines
04-1997

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Employee relations and conflict resolution
  • Staff management
  • Customer relationship management
  • MS office
  • Interpersonal communication
  • Client relationships

Timeline

Operations Manager

Villa Saturnina Resort
05.2022 - Current

Admin. Officer

8 Stone Business Outsourcing, OPC
02.2019 - 10.2022

Admin. Manager

Experience Solutions BPO Services, Inc.
02.2017 - 01.2019

Bachelor of Science - Nursing

PINES CITY UNIVERSITY

Bachelor of Science - Bachelor of Secondary Education Major in English

UNIVERSITY OF CAGAYAN VALLEY

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