BLANCHE DOMINGO

Essential Duties and Responsibilities

• Plan and design processes that can repeatedly produce high quality products and deliverables.
• Gather business requirements from stakeholders and process owners.
• Analyze and document business requirements and functional specifications.
• Create and manage business requirement documents.
• Manage the change process.
• Develop test plans and documents.
• Provide user acceptance testing (UAT).
• Prepare post-implementation review and support.
• Other related functions that may be assigned as needed.

Decision Making:

• Determine when issues and findings need to be corrected.
• Decide whether a requirement change can be covered in the baseline or must be considered a change request.
• Makes decisions about project schedules and estimates with manager and team lead approval.

Primarily responsible in the Process Analysis

• Examines and evaluates work activities to develop new or improve standardized methods and procedures for the projects assigned.
• Prepare process manuals documenting new or revised policies and procedures; may assist in the preparation of job descriptions or specifications related to the process changes.
• Prepares requests for the IT Department for system upgrade, enhancements or correction related to recommended process improvements.
• Assists in conducting localized test runs for checking completeness and accuracy of revised systems/applications
• Assists other department members in research activities, which may involve interviews, surveys, on-site observation, review or records and documents, etc.

Training Management

• Prepares and updates training materials used for programs regularly conducted by the department.
• Maintains department’s Training Database, covering employee attendance, exam ratings, and evaluation results.
• Assists in the design and development of training programs intended to disseminate new policies, systems and procedures.
• Conducts training/orientation for the department’s regular programs (i.e. for newly hired/promoted personnel and refresher courses).

Process Improvement and Change Implementations

• Closely coordinates with concerned departments and external parties to ensure smooth implementation of new/revised processes.
• Gathers feedback, notes and endorses recommendations from process owners regarding process changes to further improve efficiency and reduce costs.
• Conducts follow-thru training/orientation as may be required for concerned personnel.

Correspondence and Helpdesk

• Handles inquiries from other departments regarding information on standard and new processes (i.e., systems, policies and procedures).
• Assists the IT Department in providing support and guidance to all users on systems/applications.
• Logs all requests received from other departments to ensure that all inquiries have been answered and that the necessary assistance has been extended.
• Centrally receives and records incoming correspondences (memos and mail) for the department.

Records Management

• Routes, monitors and secures the concurrence/approval signatures of concerned department heads and management on all business process manuals.
• Ensures the complete and prompt distribution of all approved manuals to all concerned based on the approved Distribution List.
• Ensures that all copyholders/custodians of the released process manuals have signed on the Distribution List to acknowledge receipt and accountability.
• Monitors and records in a database the turnover of manuals in case of personnel movements; signs off on the Clearance Form of an exiting employee to ensure that all manuals under his/her custody have been returned to the department or endorsed to a new custodian.
• Organizes and safe-keeps all original signed copies of process manuals, project folders and all other related documents.
• Conducts a periodic physical inventory of all manuals released to the respective custodians.
• Functions as the systems administrator for the electronic Business Process Manual (eBPM).

Other Administrative Duties & Responsibilities

• Documents and monitors usage of common property/equipment under the custody of the department.
• Coordinates with concerned departments regarding the repair and maintenance of the department’s equipment as necessary.
• Oversees the cleaning, housekeeping, and messenger activities for the department.
• Performs miscellaneous job-related duties as assigned.

Temporarily assigned to the eCommerce Business Group (EBG)

Channels Pillar

• Uploads the product inventory of the brands in the Magento 2 for Trunc.ph.
• Updates the brands’ masterfiles for the uploaded products.

Growth – Production Pillar

• Edits and resizes the product images that will be uploaded in the Magento 2 based on the required dimensions and background of each brand.

Growth – Performance Marketing Pillar

• Copywriting for the social content and viber takeovers and the web content of Brands.com as well as the product masterfile per season of Lacoste.
• Preparing and updating the monthly Performance Marketing Reports for Brands.com and the PushOwl Campaign Report of Payless.
• Manages the SEO of Brands.com via Google: My Business by assisting the queries on the procedures and conducting working sessions.
• Creating Web Push Notifications Campaigns via PushOwl for Payless & Lush.
• Main Point of Contact (POC) of Brands Commerce Leads, Third Party Partners & UI/UX Team in the creatives for the different marketing materials and strategies of Trunc.ph.
• Schedules and uploads content on the socials of Trunc.ph.

• Primarily assigned in the Process Re-engineering for Procure-to-Pay Transactions o Closed all the open and aging purchase orders and to re-engineer the procure-to-pay on the building construction of stores of for all the brands of JFC across the country
• Specific deliverables o Done the data analytics and drive insight from the raw data of open purchase orders o Understood the current process o Derived a gap analysis o Designed the to-be process
• Cost control process

• Awarded Dean's Lister
• Elected to Vice President of Internal Affairs for Philippine Institute of Industrial Engineers – Holy Angel University Student Chapter in 2017 - 2018.
• Member of Student’s Association for General Engineering