Customer Service Agent
1AVIATION GROUNDHANDLING SERVICES
05.2025 - Current
Billy Rey Joel Jimenez
Customer Service Agent
Surigao City,SUN
Timeline
Bachelor Of Science In Aircraft Maintenance -
Asian International School of Aeronautics And Technology
08.2020 - 06.2024
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceCareer advancementCompany CulturePaid time offPaid sick leaveWork History
Customer Service Agent
1AVIATION GROUNDHANDLING SERVICES
05.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Education
Bachelor Of Science In Aircraft Maintenance -
Asian International School of Aeronautics And Technology
Davao City 08.2020 - 06.2024
Skills
- Verbal and written communication
- Technical troubleshooting
- Customer relations
- Database research
- Service-oriented self-starter
- Problem resolution
- Empathetic and genuine
- Benefits determination
- Task prioritization
- Correspondence composition
- Decision-making
- Cultural awareness
- Complaint handling
- Conflict resolution
- Multitasking and organization
- File management
- Team collaboration
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.