Billy Ray Serrano

• Screened calls and emails and responded accordingly to support executive correspondence.
• Maintain the main provider’s calendar, including making appointments and prioritizing more sensitive matters such as surgeries and emergency consultations
• Perform clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Organized and coordinated conferences and monthly meetings.
• Took notes and dictation at meetings.
• Wrote reports, executive summaries and newsletters.
• Facilitated training and onboarding for incoming office staff.
• Make travel and accommodation arrangements
• Managed and reviewed filing and office systems.

• Received calls for patient scheduling, appointment confirmation, insurance claims, etc.
• Scribed real-time and recorded doctor-patient interaction which included History and Physicals, Progress notes, Lab and Radiology results, Procedures, and Care Plan
• Coordinated prescriptions, dispensed medical devices, orders and referrals to appropriate medical allies.
• Developed marketing content such as blogs, infographics, promotional materials and advertisements for social media.
• Analyzed and reported social media and online marketing campaign results.
• Suggested and implemented new features to develop brand awareness.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.

• Quality checked patient charts retrieved by Field Reviewers (Patient Chart Coders.)
• Created timely reports for continuous progress monitoring.
• Coached Field Reviewers for work performance improvement.
• Used CRM and other software tools to create documents and other communication.
• Created tool that identifies issues, and provides recommendations to improve Field Reviewer performance.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Handled phone and email communications with medical offices/facilities for medical review compliance (HEDIS and PIA)
• Validated demographic data, contact person, and confirm medical information needed.
• Chased past due chart request of insurance providers from hospitals and healthcare offices.
• Identified issues, analyzed information and provided resolutions to inaccurate claims, unavailable medical records or invalid demographic data.

Facilitated seminars, workshops, and trainings for Health Education Campaigns and Promotion.

• Developed and distributed digital and physical IEC materials.
• Collected and encoded Philippine Integrated Disease Surveillance and Response (PIDSR) Reports.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Created plans and communicated deadlines to complete projects on time.
• Onboarded and trained new temps/office staff.