Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Billy Lamadrid

Daet, Province Of Camarines Norte

Summary

Results-driven management professional prepared for leadership roles in operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.

Overview

14
14
years of professional experience

Work History

Assistant Branch Manager

Mercury Drug Corp. Head Office
10.2012 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Bank Teller

Metropolitan Bank & Trust Company
01.2011 - 06.2011
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Education

Bachelor of Science - Marketing

Camarines Norte State College
Daet, Province Of Camarines Norte, Philippines
05-2010

Skills

  • Banking operations knowledge
  • Operations management
  • Business growth strategy
  • Collaborative growth
  • Operational efficiency
  • Account relationship development
  • Relationship building and management
  • Team scheduling coordination
  • Risk analysis techniques
  • Effective team leadership

Languages

English
Advanced (C1)

Timeline

Assistant Branch Manager

Mercury Drug Corp. Head Office
10.2012 - Current

Bank Teller

Metropolitan Bank & Trust Company
01.2011 - 06.2011

Bachelor of Science - Marketing

Camarines Norte State College

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Billy Lamadrid