Summary
Overview
Work History
Education
Skills
Timeline
Generic
BIENGIE CABAL

BIENGIE CABAL

Imus

Summary

Offering solid foundation in leadership and team coordination, eager to learn and develop in dynamic environment. Brings strong focus on communication and problem-solving, ensuring smooth team operations. Ready to use and develop organizational and leadership skills in Team Manager role with more than 10 years of experience.


Managing diverse teams and driving project success. Demonstrated ability to adapt and solve problems effectively, ensuring smooth operations and team cohesion. Looking to transition into new field by leveraging these transferrable skills.

Overview

15
15
years of professional experience

Work History

Team Manager

West Contact Services- Alorica Teleservices
10.2014 - Current
  • Experienced with Sales, Technical, Billing and Financial line of business and was assigned to escalation project for repair issue and highly escalated concern.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Technical Support/Sales Representative

West Contact Services- Alorica Teleservices
02.2014 - 10.2014
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Technical Support Representative

Teletech Customer Care Management Philippines Incorporated
02.2012 - 02.2014
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Financial/Billing/Sales Representative

Sutherland Global Services
04.2010 - 10.2011
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.

Education

Bachelor of Science - Major in Marketing Management

Polytechnic University of Philippines
Santa Mesa, Metro Manila, Philippines
02-2028

Computer Programming

San Lorenzo Computer Learning Center
Paniqui, Tarlac
04-2004

Skills

  • Critical Thinking
  • Problem-solving
  • Oral and written Communications
  • Leadership
  • Time Management
  • Computer literate
  • Interpersonal communication skills
  • Sales expertise
  • Performance coaching

Timeline

Team Manager

West Contact Services- Alorica Teleservices
10.2014 - Current

Technical Support/Sales Representative

West Contact Services- Alorica Teleservices
02.2014 - 10.2014

Technical Support Representative

Teletech Customer Care Management Philippines Incorporated
02.2012 - 02.2014

Financial/Billing/Sales Representative

Sutherland Global Services
04.2010 - 10.2011

Bachelor of Science - Major in Marketing Management

Polytechnic University of Philippines

Computer Programming

San Lorenzo Computer Learning Center

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BIENGIE CABAL