Bianca Nicole Cruz
Frontdesk Agent
Baguio City
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Frontdesk Officer
456 Hotel Legrande
4 2022 - Current
- Managed financial transactions accurately, ensuring correct billing information for both guests and the hotel's accounting department.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Planned coverage needs and organized services to support incoming special events.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Online Sales Agent
Manny Blessing Company
02.2021 - 04.2022
- Helped the company increased its sales by 10% by managing the seller account in Shopee
Assistant (SHS OJT)
Provincial Tourism & Cultural Affairs Office
1 2017 - 03.2018
- Assisted tourism department in organizing an event and also acted as an assistant tour guide.
Education
Bachelor of Science - Tourism Management
Lyceum Northwestern University
Dagupan, Philippines 04.2001 -
Skills
Customer and client relations
References
Hannalyn Aspillaga
Frontdesk Supervisor
0977-755-2619
Vanessa Lomboy
Human Resource
0906-248-0764
Timeline
Online Sales Agent
Manny Blessing Company
02.2021 - 04.2022
Bachelor of Science - Tourism Management
Lyceum Northwestern University
04.2001 -
Frontdesk Officer
456 Hotel Legrande
4 2022 - Current
Assistant (SHS OJT)
Provincial Tourism & Cultural Affairs Office
1 2017 - 03.2018
Similar Profiles
Jamie JonesJamie Jones
Assembler at LeGrandeAssembler at LeGrande
Timothy McMahonTimothy McMahon
Golf Committee Chairman at L.U. 456Golf Committee Chairman at L.U. 456
Braxton SnyderBraxton Snyder
Boilermaker at Local 456Boilermaker at Local 456