Bianca Joyce Lagoras Dominais
Summary
Driven to contribute to a reputable company, aiming to utilize and expand knowledge, skills, and experiences in support of its goals and vision. Dedication lies in becoming a reliable and valuable asset, consistently demonstrating professionalism, a strong work ethic, and a results-oriented mindset. Committed to delivering exceptional service, striving to exceed expectations both within the organization and in interactions with clients. Maintaining a client-centered approach, the goal is to strengthen relationships, enhance satisfaction, and uphold the company's reputation. Continuous learning and dedication lead to growth alongside the organization, ensuring contributions result in mutual success and long-term positive impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Proyectos Corporation - Pine Valley Tagaytay
08.2024 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Personal Assistant
Team Silang
05.2022 - 08.2023
- Organized schedules, managed correspondence, and coordinated travel arrangements
- Exhibited discretion and confidentiality in handling sensitive information
- Enhanced time management and multitasking abilities in a fast-paced environment
Front Desk Attendant
Tagaytay Highlands
11.2020 - 01.2022
- Managed front desk operations, ensuring exceptional customer service and efficient handling of inquiries
- Demonstrated strong communication skills in interacting with diverse clientele
- Handled bookings, reservations, and provided personalized assistance to guests
Education
Bachelor of Science in Tourism Management - Tourism
Olivarez College Tagaytay
Olivarez Tagaytay06-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Adaptive and creative
- Excellent memory
- Customer service
- Multitasking Abilities
- Excellent communication
- Organizational skills
Certification
- The Filipino Brand of Service Excellence Training
- Student Leadership Program ( 1st year - 4th year )
- Skill-Up Session - " The Heart of Hospitality : Mastering Hotel Operations and Customer Care "
- Professionalism in Action : Ethics and Decision Making in the Workplace
- Developing GRIT : Strategies in success for Growth Mindset at Work and Life
- Recover. Revamp. Restart : Issues and Trends in the Tourism and Hospitality Industry
Declaration
I hereby affirm that the information provided in this document is accurate and true to my knowledge.
Signature: Bianca Joyce Lagoras Dominais
Timeline
Barista
Proyectos Corporation - Pine Valley Tagaytay
08.2024 - Current
Personal Assistant
Team Silang
05.2022 - 08.2023
Front Desk Attendant
Tagaytay Highlands
11.2020 - 01.2022
- The Filipino Brand of Service Excellence Training
- Student Leadership Program ( 1st year - 4th year )
- Skill-Up Session - " The Heart of Hospitality : Mastering Hotel Operations and Customer Care "
- Professionalism in Action : Ethics and Decision Making in the Workplace
- Developing GRIT : Strategies in success for Growth Mindset at Work and Life
- Recover. Revamp. Restart : Issues and Trends in the Tourism and Hospitality Industry
Bachelor of Science in Tourism Management - Tourism
Olivarez College Tagaytay
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