Hardworking professional with focus on delivering high-quality customer service and support. Adept at problem-solving, managing tasks, and ensuring smooth operations. Strong communication skills and ability to work well within team to achieve goals.
Overview
8
8
years of professional experience
Work History
Membership Services Staff
AFPSLAI
PAGA, Philippines
01.2021 - 12.2025
As part of the marketing team, we usually visit camps to have an information drive to our dear clients. We prepare presentations and short discussions about our products for them to fully understand our vision and mission.
Since I worked in a satellite office and was the senior employee, I led and motivated staff. I act as a main link to our branch office. I oversee daily operations and workflow. I also manage office resources, supplies and basic budgeting.
Makes routine and urgent decision within delegate authority.
Enure compliance with legal, regulatory and company requirements
Managed customer enquiries, effectively resolving issues to enhance client satisfaction.
Answered telephone calls to offer information, direct callers and take messages.
Field Representative
AFPSLAI
Pagadian City, Philippines
01.2018 - 12.2020
Receive and process loans.
Update members' records.
Update members' accounts.
Implemented quality control measures to maintain high standards of service and customer satisfaction.
Fostered strong relationships with key clients, becoming a trusted advisor on technical and operational matters.
Engaged with customers to better understand needs and deliver excellent service.
Identified issues, analysed information and provided solutions to problems.
Handled customer concerns and escalated major issues to supervisor.
Education
Master of Business Administration - Business Administration
Saint Columban COllege
Pagadia City
2025
Bachelor of Science - Accountancy
La Salle University
Ozamiz City, Misamis Occidental
2016
Skills
Customer relationship management
Strategic marketing
Quality control
Data analysis
Decision making
Team leadership
Client engagement
Organisational skills
Customer service experience
Microsoft Excel
MS Office Suite
Empathy and compassion
Attention to Detail
Ethical standards
Languages
English
Advanced
C1
Interests
Travelling and exploring different cultures
Watching team sports (Volleyball)
Photography
Timeline
Membership Services Staff
AFPSLAI
01.2021 - 12.2025
Field Representative
AFPSLAI
01.2018 - 12.2020
Master of Business Administration - Business Administration