Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Bianca  Dela Peña

Bianca Dela Peña

Kolambugan, Lanao del Norte,Philippines

Summary

Hardworking professional with focus on delivering high-quality customer service and support. Adept at problem-solving, managing tasks, and ensuring smooth operations. Strong communication skills and ability to work well within team to achieve goals.

Overview

8
8
years of professional experience

Work History

Membership Services Staff

AFPSLAI
PAGA, Philippines
01.2021 - 12.2025
  • As part of the marketing team, we usually visit camps to have an information drive to our dear clients. We prepare presentations and short discussions about our products for them to fully understand our vision and mission.
  • Since I worked in a satellite office and was the senior employee, I led and motivated staff. I act as a main link to our branch office. I oversee daily operations and workflow. I also manage office resources, supplies and basic budgeting.
  • Makes routine and urgent decision within delegate authority.
  • Enure compliance with legal, regulatory and company requirements
  • Managed customer enquiries, effectively resolving issues to enhance client satisfaction.
  • Answered telephone calls to offer information, direct callers and take messages.

Field Representative

AFPSLAI
Pagadian City, Philippines
01.2018 - 12.2020
  • Receive and process loans.
  • Update members' records.
  • Update members' accounts.
  • Implemented quality control measures to maintain high standards of service and customer satisfaction.
  • Fostered strong relationships with key clients, becoming a trusted advisor on technical and operational matters.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Handled customer concerns and escalated major issues to supervisor.

Education

Master of Business Administration - Business Administration

Saint Columban COllege
Pagadia City
2025

Bachelor of Science - Accountancy

La Salle University
Ozamiz City, Misamis Occidental
2016

Skills

  • Customer relationship management
  • Strategic marketing
  • Quality control
  • Data analysis
  • Decision making
  • Team leadership
  • Client engagement
  • Organisational skills
  • Customer service experience
  • Microsoft Excel
  • MS Office Suite
  • Empathy and compassion
  • Attention to Detail
  • Ethical standards

Languages

English
Advanced
C1

Interests

  • Travelling and exploring different cultures
  • Watching team sports (Volleyball)
  • Photography

Timeline

Membership Services Staff

AFPSLAI
01.2021 - 12.2025

Field Representative

AFPSLAI
01.2018 - 12.2020

Master of Business Administration - Business Administration

Saint Columban COllege

Bachelor of Science - Accountancy

La Salle University
Bianca Dela Peña