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Sexmoan
Summary
Results-oriented Senior Associate with expertise in project management and customer relationship management. Led initiatives to enhance productivity and compliance with safety standards, driving departmental performance. Skilled in compliance assessment and performance analysis, delivering improvements aligned with organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate
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09.2022 - Current
- Led project initiatives that improved operational efficiency and streamlined workflows, resulting in smoother processes.
- Implemented process improvements that inccreased team productivity and collaboration.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Managed tasks during supervisor's absence, ensuring seamless continuity of operations and support for team members.
Retail Sales Associate
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05.2020 - 08.2022
- Provided exceptional customer service, ensuring satisfaction and retention through proactive assistance.
- Assisted customers with inquiries, answering questions and locating merchandise to enhance shopping experience.
- Greeted customers upon entry, providing immediate assistance to create welcoming atmosphere.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty through effective issue management.
- Demonstrated product features, enhancing customer understanding of offerings.
- Maintained clean, organized sales floor to create inviting shopping environment.
- Engaged in team meetings to strategize sales tactics and promotional activities.
Education
Associate of Applied Science - Computer Security
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Skills
- Project management
- Process improvement
- Performance analysis
- Department evaluation
- Stakeholder engagement
- Compliance assessment
- Client management
- Conflict resolution
Languages
Spanish
Native
Native
French
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
Certification
- certified data structure analyst
Affiliations
- Social service wing head in college
- Arranged and managed multiple social service events during college days
Timeline
Senior Associate
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09.2022 - Current
Retail Sales Associate
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05.2020 - 08.2022
Associate of Applied Science - Computer Security
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