Beverly Cathleen Triumfante
Virac
Summary
Results-oriented Claims Supervisor at ARDCI Microfinance, Inc. with expertise in claims management and customer service. Proven ability to implement process improvements that boost claims resolution efficiency. Skilled in training teams and dispute resolution, leveraging strong problem-solving and collaboration skills to ensure fair outcomes.
Overview
15
15
years of professional experience
Work History
Claims Supervisor
ARDCI Microfinance, Inc.
08.2017 - Current
- Supervised claims processing to ensure adherence to company policies and regulatory standards.
- Trained and mentored staff on effective claims handling procedures and customer service excellence.
- Implemented process improvements that enhanced efficiency in claims resolution workflows.
- Resolved escalated claims disputes, ensuring fair outcomes for both clients and the organization.
- Monitored team performance metrics, providing feedback to improve individual and group productivity.
- Checked documents for approval and payment.
Community Development Officer
ARDCI Microfinance, Inc.
05.2014 - 08.2017
- Developed community outreach programs to enhance financial literacy among underserved populations.
- Streamlined application processes for loans, increasing efficiency and client satisfaction.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
Job Order
LGU-Virac
05.2011 - 04.2014
- Enhanced team performance by providing support and guidance to colleagues.
- Fostered a respectful and friendly environment, assisting wherever needed.
- Streamlined day-to-day operations, collaborating efficiently with team members.
- Adapted to flexible hours, including nights, weekends, and holiday shifts.
- Optimized time management to meet all deadlines successfully.
- Ensured accuracy and quality by paying close attention to detail.
Education
Bachelor of Science - Nursing
Catanduanes State University
Catanduanes04-2011
Skills
- Claims management expertise
- Insurance policy sales
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
- Prioritizing and planning
- Decision-making
- Policy interpretation
- Claims auditing
- Claims analysis
- Claims processing
- MS office suite
- Insurance policy review
- Loan processing
- Multitasking
Timeline
Claims Supervisor
ARDCI Microfinance, Inc.
08.2017 - Current
Community Development Officer
ARDCI Microfinance, Inc.
05.2014 - 08.2017
Job Order
LGU-Virac
05.2011 - 04.2014
Bachelor of Science - Nursing
Catanduanes State University