BEVERLY VICENTA
TEACHER
LAPU-LAPU CITY
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 6 years of service-focused experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
Languages
Work History
CUSTOMER ADVOCATE
WIPRO
05.2017 - Current
- Increased overall efficiency by streamlining workflows within the customer advocate team.
- Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
- Elevated levels of employee engagement by introducing new training opportunities and resources for professional development.
- Participated in cross-functional teams to develop new products or services tailored to customer needs.
ESL TEACHER
CEBU INTERNATION ACADEMY
05.2016 - 12.2016
- Achieved higher student retention rates by developing strong rapport and maintaining open communication with both students and parents.
- Strengthened students'' writing abilities through comprehensive essay assignments and detailed evaluation of grammar, punctuation, and style.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
Education
Bachelor of Science - Elementary Education
BUENAVISTA COMMUNITY COLLEGE
CANGAWA, BUENAVISTA, BOHOL 6333 04.2001 -
Skills
Upselling strategies
Issue Research
Inventory Control
Conflict Resolution
Documentation coordination
Inbound Call Management
Educating customers
Complaint Handling
Data Entry
Customer services
Call Documentation
De-Escalation Techniques
Order Processing
Time Management
Policies and Procedures Adherence
Task Prioritization
REFERENCES
JONARD GOMEZ, Supervisor 09177147713
MA. JESSA TABANAO , Colleague 09082150354
JHAZEL KAYZE MANATAD , Colleague 09266656540
Timeline
CUSTOMER ADVOCATE
WIPRO
05.2017 - Current
ESL TEACHER
CEBU INTERNATION ACADEMY
05.2016 - 12.2016
Bachelor of Science - Elementary Education
BUENAVISTA COMMUNITY COLLEGE
04.2001 -