Summary
Overview
Work History
Education
Skills
Height
Weight
Personal Information
Timeline
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Beverly Redaja

Beverly Redaja

Sr Customer Service Analyst
Lipa City

Summary

Highly motivated professional with a strong desire for continuous growth and learning. Seeking a position that offers ample opportunities to apply and expand practical experience. Committed to securing a challenging role that aligns with qualifications, allowing for further development of knowledge and skills while providing avenues for personal growth.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Senior Customer Service Representative

SUNPOWER Philippines LTD
02.2019 - 10.2024
  • Doing floor support and providing assistance to the team
  • Taking Supervisory calls
  • Responsible for supervising staff, assigning tasks, and reporting to superiors, as well as solving customer inquiries and problems and improving strategies and procedures
  • Doing administrative task that the Operations Manager is requesting
  • Sending daily reports of the handled team performance.

Technical Support Representative

Teletech Inc.
03.2018 - 01.2019
  • Work in a fast-paced call center environment to take incoming technical calls from customers
  • Listening, analyzing, troubleshooting and resolving technical issues for voice, internet installation and connection issues
  • Monitoring and maintaining the computer systems and network within an organization in a technical support life.

Retail Specialist / Customer Service Specialist

Alorica Inc.
09.2016 - 02.2018
  • Attracts potential customer by answering products and service questions, suggesting information about other products and services
  • Placing of orders
  • Tracking of orders
  • Resolves products or service problem by clarifying the customer's complaint; determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;, following up to ensure resolution
  • Opens customer accounts by recording account information and maintain customers record.

Customer Service Representative

Teletech Inc.
08.2014 - 02.2015
  • Providing information to address inquiries regarding products and services
  • Dealing with customer's complaint
  • Proving the best resolution, fulfill customer's need to ensure customer's satisfaction.

Client Service Associate II

Banco De Oro Unibank Inc
08.2010 - 01.2014
  • Teller, General Services and Marketing
  • Provides account services to customers by receiving deposits and withdrawal transactions
  • Cashing checks, issuing savings, loan payment, selling cashier checks, travelers checks and series of bonds
  • Answering questions in person or on telephone referring to other bank services.

Education

Bachelor of Science in Commerce major in Business Management - undefined

Lipa City Colleges
Lipa City
01.2005 - 04.2010

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Skills

Problem-solving skills, the ability to work in a team, a strong work ethic, flexibility and adaptability, communication skills, both verbal and written MS Word, MS Excel, MS PowerPoint literate and other computer applications

Height

5'4"

Weight

70 kg

Personal Information

  • Age: 36
  • Citizenship: Filipino
  • Date of Birth: 04/11/88
  • Gender: Female
  • Marital Status: Married

Timeline

Senior Customer Service Representative

SUNPOWER Philippines LTD
02.2019 - 10.2024

Technical Support Representative

Teletech Inc.
03.2018 - 01.2019

Retail Specialist / Customer Service Specialist

Alorica Inc.
09.2016 - 02.2018

Customer Service Representative

Teletech Inc.
08.2014 - 02.2015

Client Service Associate II

Banco De Oro Unibank Inc
08.2010 - 01.2014

Bachelor of Science in Commerce major in Business Management - undefined

Lipa City Colleges
01.2005 - 04.2010

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Beverly RedajaSr Customer Service Analyst