Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Patron

Baras,Rizal

Summary

Customer Service Representative with strengths in resolving order issues and enhancing customer satisfaction. Manages customer inquiries with precision, ensuring timely updates and accurate refunds. Committed to delivering exceptional service that fosters loyalty and trust.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TTEC Customer Care Management
03.2022 - 02.2026
  • Assisted customers with missing or undelivered food orders.
  • Updated delivery addresses and resolved order issues promptly.
  • Handled unauthorised charges and processed refunds accurately.

Customer Service Representative

Alorica Services, Inc.
07.2021 - 10.2021
  • Assisted customers with phone bill inquiries, payments, and account concerns.
  • Explained mobile plans, features, and charges to help customers choose suitable options.
  • Resolved billing issues efficiently while maintaining high customer satisfaction.

Customer Sales Representative

Humble Beginnings
12.2018 - 09.2019
  • Assisted customers in selecting phone cases, laptop sleeves, and laptop accessories based on their needs.
  • Drove sales through upselling, cross-selling, and strong product knowledge.
  • Processed transactions accurately while maintaining excellent customer servic

Customer Sales Representative

Reliable
11.2016 - 03.2017
  • Advised customers on product range, price, delivery, warranties and product use.
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Handled customer complaints with empathy and professionalism, restoring consumer confidence.

Education

Hotel and Restaurant Services

Asian College of Science and Technology

Skills

  • Customer service
  • Refund processing
  • Complaint handling
  • Active listening
  • Problem solving
  • Call centre experience

Timeline

Customer Service Representative

TTEC Customer Care Management
03.2022 - 02.2026

Customer Service Representative

Alorica Services, Inc.
07.2021 - 10.2021

Customer Sales Representative

Humble Beginnings
12.2018 - 09.2019

Customer Sales Representative

Reliable
11.2016 - 03.2017

Hotel and Restaurant Services

Asian College of Science and Technology
Beverly Patron