Beverly C Alfaro
Baguio City
Summary
Hardworking service industry team member with strong commitment to delivering excellent customer experiences. Efficient in managing multiple tasks simultaneously, maintaining a clean and organized work environment, and ensuring customer satisfaction through attentive service.
Overview
8
8
years of professional experience
2
2
Certifications
1
1
Language
Work History
Shift Manager
Corporate Innovators Baguio Incorporate
05.2019 - 06.2025
- Streamlined day-to-day operations to enhance team efficiency and productivity.
- Maintained optimal inventory levels for bar and kitchen, minimizing waste and costs.
- Conducted evaluations of health, safety, and sanitation processes to identify violations.
- Managed paperwork in Excel and prepared weekly sales reports for effective store oversight.
- Fostered a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements to ensure accuracy.
- Achieved consistent customer satisfaction by promptly addressing concerns professionally.
- Monitored inventory stocks closely to maintain high availability and support sales targets.
Service Crew Member
Sm McDonald's
05.2017 - 01.2018
- Customer service oriented
- Perform all around the station, from handling POS (Cashier), dining, to the kitchen.
- Maintained cleanliness of work area, including counters, tables, floors, walls, utensils, dishware, and glassware throughout shift.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Proficiently managed multiple tasks simultaneously while adhering to company standards for quality assurance.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Food and Beverage Services NC11 - undefined
TESDA
01.2020
TECH VOC - Culinary arts
STI College Baguio City
Baguio City01.2019
High School - undefined
Mil-an National High School
01.2017
Skills
Customer service management
Operations oversight
Conflict resolution
Multitasking
Data analysis
Staff training and development
Excel reporting
Pressure management
Certification
OUTSTANDING PERFORMANCE, Hardin The Camp, 2019-01-01
Personal Information
- Age: 24
- Height: 5'3
- Weight: 44 kg
References
- JEZMHINE FELICIA, FORMER ASSISTANT MANAGER, SM MCDONALD, 09485984214
- RAUL ANGELO MARCHAN, OPERATION MANAGER, THE CAMP, 09178650846
- ANDY RICAFRANCA, STORE MANAGER, THE CAMP, 09063704335
Timeline
Shift Manager
Corporate Innovators Baguio Incorporate
05.2019 - 06.2025
Service Crew Member
Sm McDonald's
05.2017 - 01.2018
Food and Beverage Services NC11 - undefined
TESDA
TECH VOC - Culinary arts
STI College Baguio City
High School - undefined
Mil-an National High School