Beverly Ann Ramos
Makati City
Summary
Leveraged 10 years of experience as an ESL tutor to develop strong communication and interpersonal skills, driving student success and satisfaction. - Utilized analytical and problem-solving skills in auditing roles to identify areas for improvement and implement effective solutions. - Applied HR expertise to foster positive work environments, develop talent, and drive organizational growth. - Demonstrated commitment to social responsibility through CSR initiatives, promoting community engagement and development. - Proven virtual assistant skills in real estate and insurance industries, providing administrative support and ensuring seamless operations.
Overview
18
18
years of professional experience
Work History
Virtual Administrative Assistant
Skymount Property Group
02.2021 - Current
- Managed Communications between departments, ensuring timely responses and effective information flow.
- Developed and maintained organized filing systems for efficient document retrieval and storage.
- Coordinated virtual meetings, including agenda preparation and follow-up on action items for accountability.
- Streamlined communication between clients, agents and vendors to improve transaction efficiency.
- Maintained accurate records of transactions and client interactions using CRM software for easy access and reporting.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
Virtual Executive Assistant
Greatway Financial
01.2020 - Current
- Assisted managing executive calendars and scheduling meetings efficiently.
- Coordinated Business travel arrangements, ensuring timely bookings and documentation.
- Maintained organized filing systems for digital documents.
- Communicated with clients and stakeholders to facilitate smooth operations.
- Assisted in preparation of presentations and reports, ensuring clarity and professionalism in deliverables.
Online English Tutor/Management Trainer
51talk Philippines
09.2013 - 08.2024
- Provided individualized instruction for students in China in 1:1 sessions via online.
- Improved students' English academic and cultural literacy through fostering personal relationships and building students' reading, writing, and conversation skills.
- Promoted content-area academic English fluency in reading, writing, etc.
- Taught students of a broad range of English capabilities, ranging from elementary, basic English skills, IELTS, TOEFL, TEYL.
English Trainer
Spicus Clark Philippines
04.2023 - 02.2024
- Developed and delivered engaging and interactive English language lessons that improved student comprehension and fluency.
- Developed and implemented an English language curriculum that met the needs of a diverse student population.
English Trainer
Bizmates Philippines
02.2022 - 03.2023
- Developed and delivered engaging English language training sessions tailored to diverse learner needs.
- Assessed student progress and provided constructive feedback to enhance language skills.
- Created customized learning materials to improve student engagement and comprehension.
- Conducted workshops for continuous professional development of fellow trainers.
Auditor
Concur Philippines
10.2011 - 12.2013
- Auditing and documenting of client expense report information against receipts and / or other supporting documents. This will be accomplished through on-line viewing of images. The results will include reporting of exceptions to the client and internal Concur Management.
- Essential Functions:
- 1. Auditing - Review the daily load of expense reports and perform an audit against each client's audit profile.
- 2. Produce reports based on information gathered during audit activity.
- 3. Provide feedback to the Supervisor on effectiveness of audits for each client, and/or suggestions for improvements.
- 4. Note exceptions to policy for reporting purposes.
- 5. Maintain an understanding of each task processed within the Receipt and Audit department.
- 6. Run internal Concur reports for billing and statistical measurement.
- 7. Participate in the documentation of policies and procedures for departmental functions.
- 8. Maintain documentation integrity and utilize prepared Concur documentation to solve client requests.
- 9. Perform all other tasks as assigned by the Receipt and Audit Supervisor.
Senior HR Assistant
Cybernet Slash Support
06.2009 - 05.2010
- Interviews and screens applicants for agent roles.
- Preparation of assessment and other related reports.
- Candidate endorsement to programs; coordination with program managers regarding interview schedules and assessment updates.
- Reference checking.
- Coordinates implementation of services, policies, and programs through Human Resources staff; reports to the Human Resources Manager, and assists and advises company managers about Human Resources issues.
- Provide quality customer service to applicants, colleagues, employees, internal and external customers.
Customer Service Representative
Sutherland Global Services
11.2007 - 06.2009
- Provides first tier support, including assistance with service features, Customer's policy and procedures, and navigational support.
- Document appropriate details of inquiry, notifies customers according to notification schedules and takes timely action including follow-up calls on cases as necessary and escalating appropriately as determined by call flow processes.
- Utilizes tools and systems proficiently to track activity and insure knowledge base integrity and utilization.
- Provides additional duties as deemed necessary to achieve and produce a high quality support solution.
- Be aware of, and comply with, all corporate policies.
Education
BS - Nursing
Emilio Aguinaldo College
10.2011
BS - Business Administration
DLSU College of St. Benilde
03.2007
BS - Tourism
Lyceum of the Philippines
04.2005
Skills
- Communication and interpersonal skills
- Analytical and problem-solving skills
- Leadership and team management
- Time management and organization
- Adaptability and flexibility
- Customer service and support
Timeline
English Trainer
Spicus Clark Philippines
04.2023 - 02.2024
English Trainer
Bizmates Philippines
02.2022 - 03.2023
Virtual Administrative Assistant
Skymount Property Group
02.2021 - Current
Virtual Executive Assistant
Greatway Financial
01.2020 - Current
Online English Tutor/Management Trainer
51talk Philippines
09.2013 - 08.2024
Auditor
Concur Philippines
10.2011 - 12.2013
Senior HR Assistant
Cybernet Slash Support
06.2009 - 05.2010
Customer Service Representative
Sutherland Global Services
11.2007 - 06.2009
BS - Business Administration
DLSU College of St. Benilde
BS - Tourism
Lyceum of the Philippines
BS - Nursing
Emilio Aguinaldo College
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