Betty Angelika Inis
Puerto Princesa City
Summary
Customer-focused Rental Sales Agent with extensive experience in managing car reservations, upselling services, and resolving customer issues efficiently. Known for delivering personalized travel solutions, exceeding sales targets, and building strong client relationships. Passionate about creating seamless customer experiences and driving business growth in a fast-paced environment.
Overview
1
1
years of professional experience
1
1
Language
Work History
Rental Sales Agent
Exclusive Cars International Holdings Inc. (Hertz Philippines)
02.2024 - Current
- Assist customers with their rental needs and provide recommendations based on their requirements
- Ensure all rental paperwork and contract are completed correctly
- Handle customers inquiries and resolve any issues or complaints promptly
- Meet and exceeds sales targets and goals set by the company
- Continuously educate yourself on industry trends and development to provide the best service to customers
Customer service representative
Found ever (Sitel)
04.2020 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Education
Bachelor of Science - Psychology
St. Dominic College of Asia
Bacoor, Cavite 06.2013 - 7 2022
Skills
Genuine enjoyment of helping others
Empathy and patience
Friendliness and warmth
Managing Multiple Task
Communication skills
Service Management
Customer Service
Reservation Management
Administrative skills
Data entry and Accuracy
Conflict Resolution
Timeline
Rental Sales Agent
Exclusive Cars International Holdings Inc. (Hertz Philippines)
02.2024 - Current
Customer service representative
Found ever (Sitel)
04.2020 - 11.2020
Bachelor of Science - Psychology
St. Dominic College of Asia
06.2013 - 7 2022