Summary
Overview
Work History
Education
Skills
Timeline
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Bettina Chan

Vancouver

Summary

Dynamic and organized professional with a passion for customer service, honed at Lululemon Athletica. Skilled in makeup artistry and inventory management, I excel in engaging clients and enhancing their experience. With a keen attention to detail and creativity, I consistently meet sales goals while fostering positive relationships. Multilingual and well-versed in social media.

Overview

8
8
years of professional experience

Work History

Educator (Part-time Permanent)

Lululemon Athletica
Vancouver
05.2024 - 03.2025
  • Demonstrated product features to customers.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Described merchandise and explained use, operation and care.
  • Demonstrated knowledge of store products and services.
  • Created price tags and merchandise signs for new items.
  • Computed purchases and received and processed cash or credit payment.
  • Professionally handled customer complaints.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Assisted customers with finding the right product for their needs.
  • Handled returns and exchanges according to company policies.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Greeted customers to determine wants or needs.

On Call Makeup Artist

MAC COSMETICS - Estee Lauder
North Vancouver
11.2021 - 01.2022
  • Worked as a sales associate and interacted with several customers
  • Provided makeup services to 50+ clients weekly.
  • Sold products and services to maintain daily sales goal of $500.
  • Did inventory and stocked the store.
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Worked at a register and understood how to operate a cashier and assisted clients.

Camp Counselor

Califonia Summer Camps
Manila
07.2019 - 07.2021
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Coordinated and led group activities for campers and counselors.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Observed participants for signs of physical distress and stopped activity to administer care.
  • Diversified recreational offerings by building and overseeing activity schedule.

Inventory Clerk

Yasabeli Concepts Inc. for Beabi Brand
Manila
07.2017 - 08.2017
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Supported management and other team members during physical inventory planning activities.
  • Coordinated inventory, stocking, and ordering.
  • Completed forecasts to determine needed inventory.
  • Met store customers on floor and discussed needs.

Education

Certificate - Acting Essentials

Vancouver Film School
Downtown Vancouver
10.2022

High School Diploma -

British School Manila
Manila, Philippines
06.2021

Associate of Arts - Arts And Business

Corpus Christi College
Vancouver

Skills

  • Friendly and amicable toward new people
  • Organized
  • Well-spoken
  • Basic knowledge of social media usage and management
  • Attention to detail
  • Experience with Office 365
  • Amateur makeup skills
  • Can speak multiple languages (English [native], French [intermediate], Filipino [basic], Mandarin [basic])
  • Knowledge of lighting and color theory
  • Acting experience from school
  • Customer service
  • Basic math
  • Sales transactions
  • Conflict resolution
  • Effective communication
  • Time management
  • Flexibility and adaptability
  • Active listening

Timeline

Educator (Part-time Permanent)

Lululemon Athletica
05.2024 - 03.2025

On Call Makeup Artist

MAC COSMETICS - Estee Lauder
11.2021 - 01.2022

Camp Counselor

Califonia Summer Camps
07.2019 - 07.2021

Inventory Clerk

Yasabeli Concepts Inc. for Beabi Brand
07.2017 - 08.2017

Certificate - Acting Essentials

Vancouver Film School

High School Diploma -

British School Manila

Associate of Arts - Arts And Business

Corpus Christi College

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Bettina Chan