Bethel-Ann Tiansay
Angeles City, Province of Pampanga
Summary
Dynamic HR Manager with expertise in employee engagement, performance management, and onboarding processes. Proven track record in conflict resolution and organizational development, driving retention and compliance across diverse teams.
Results-driven HR professional with a strong focus on developing and implementing effective HR policies. Skilled in enhancing workplace culture through employee engagement initiatives, conflict resolution, and performance management systems, contributing to organizational success.
Dedicated HR Manager with extensive experience in training, mentoring, and onboarding programs. Committed to fostering a positive work environment and improving employee satisfaction through effective performance management and engagement strategies.
Knowledgeable in your hiring position with solid history of managing HR functions, including recruitment, employee relations, and policy implementation. Proven ability to drive organizational success through effective talent management and strategic planning. Demonstrated expertise in conflict resolution and performance management.
HR professional with solid expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HR Manager
Kmingda Business Support & Services Corporation
Angeles City, Province Of Pampanga, Philippines
09.2023 - Current
- Developed and implemented employee engagement programs to enhance workplace culture and retention.
- Streamlined recruitment processes, reducing time-to-hire through effective sourcing and screening techniques.
- Managed onboarding process, ensuring a smooth transition for new hires into company culture and policies.
- Conducted training sessions to improve employee skills, compliance, and performance across departments.
- Collaborated with senior leadership to align HR strategies with organizational goals and objectives.
- Oversaw performance management systems, fostering accountability and continuous feedback among staff.
- Resolved employee relations issues, promoting a positive work environment through conflict resolution strategies.
- Analyzed HR metrics to inform data-driven decisions for improving workforce efficiency and satisfaction.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Managed employee disputes by employing conflict resolution techniques.
Secretary - Admin Head
NORTHERN EXPRESS TRANSPORT INC.
Bldg. 229 Waterfront Road, Subic Bay Freeport Zone
01.2022 - 02.2023
- Managed daily office operations to ensure smooth workflow and efficient communication.
- Coordinated scheduling and calendar management for executive team, optimizing time utilization.
- Maintained organized filing systems, improving document retrieval efficiency and accuracy.
- Assisted in preparing reports and presentations, ensuring clarity and professionalism in materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple trips.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and locators and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Report Billing Statement and Collection Date.
- Facilitated internal meetings by preparing agendas, taking minutes, and tracking action items.
- Implemented office procedures that enhanced operational efficiency and reduced turnaround times.
- Trained new staff on administrative processes and company policies to ensure compliance and productivity.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and daily trips.
- Payroll Management and Time keeping.
- Purchased Office Supplies, Motorpool Request and Drivers needs.
- Purchased uniforms and others for office staff and Drivers.
Secretary - Assistant Manager
Beautiful Country Tour Shuttles and Services Corporation
Dau Access Road Mabalacat Pampanga (Remote)
12.2019 - 12.2020
- Managed scheduling and coordination of shuttle services for optimal route efficiency.
- Streamlined communication between drivers and clients to enhance service delivery.
- Maintained accurate records of bookings and payments in company database systems.
- Developed standard operating procedures to improve office workflow and reduce errors.
- Oversaw inventory management for office supplies, ensuring timely replenishment and cost control.
- Led weekly team meetings to discuss performance metrics and operational challenges.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Improved document management with introduction of new digital archiving system.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the Company.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources and drivers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Operations Officer in Charge /Admin Head
United Shuttles Transport Inc.
Subic Bay Freeport Zone, Province Of Zambales, Philippines
07.2018 - 09.2019
- Streamlined daily operations to enhance efficiency and service delivery.
- Collaborated with cross-functional teams to resolve operational challenges effectively.
- Monitored transportation schedules, ensuring timely departures and arrivals.
- Implemented process improvements that reduced delays in service execution.
- Coordinated logistics for vehicle maintenance, ensuring optimal fleet performance.
- Facilitated communication between drivers and dispatchers to optimize routing efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Verified compliance with best business practices throughout organization.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Developed strong relationships with locators, negotiating contracts to achieve cost savings for the organization.
- Identified and qualified employees needs and negotiated and closed profitable projects with high success rate.
Assistant Manager of Operations
WPH Transport Service Corporation (Philippines)
Subic, Philippines
06.2015 - 08.2018
- Coordinated operational processes to enhance service delivery and customer satisfaction.
- Implemented efficiency initiatives, streamlining workflows across multiple departments.
- Mentored junior staff on best practices for operational excellence and compliance.
- Analyzed performance metrics to identify areas for improvement in service operations.
- Managed inventory systems, ensuring optimal stock levels and reducing waste.
- Developed training programs to improve employee skills and operational knowledge.
- Led cross-functional teams in executing strategic projects that supported business objectives.
- Oversaw scheduling and resource allocation to maximize productivity and efficiency.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Reported issues to higher management with great detail.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Admin Staff
Hanjin Heavy Industries and Construction Philippines
Subic Bay Freeport Zone, Province Of Zambales, Philippines
06.2011 - 06.2015
- Oversaw project execution, ensuring adherence to safety standards and quality control measures.
- Coordinated with cross-functional teams to streamline operations and improve workflow efficiency.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Analyzed operational processes, identifying areas for improvement and implementing effective solutions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Liaised with management and other departments to maintain smooth operations.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Coordinated with IT department to upgrade software, enhancing overall operational efficiency.
- Payroll Assistance
- Timekeeping Management
- Order Food Request
- Call Order Management
- Leave Record Management
- AWOL reporting.
Nursing Assistant
Helping Hands Healing Hearts Ministries
Baguio City, Province Of Benguet, Philippines
12.2008 - 09.2010
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Educated patients and families on health management practices and resources available.
- Trained new nursing assistants on best practices and organizational protocols.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
- Optimized inventory management for medical supplies, preventing shortages and supporting patient care.
- Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
- Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
- Reinforced positive care environment by engaging patients in meaningful activities and conversations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Nursing
Mondriaan Aura College
Subic Bay Freeport Zone, Province Of Zambales, Philippines04-2009
Skills
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Payroll administration
- Background checks
- Employee relations
- Compensation and benefits
- Employment law compliance
- HR software proficiency
- Diversity and inclusion
- Onboarding and orientation
- Payroll oversight
- Performance management
- Organizational development
- Training programs
- Employee retention
- Recruitment strategies
- Company policies
- Succession planning
- Employment law
- Labor relations
- HR legal compliance
- HR analytics
- Health benefits
- Talent acquisition
- Employee evaluations
- Workers' compensation
- Benefits administration
- Compensation management
- Salary administration
- Compensation structuring
- Interviewing techniques
- Orientation preparation
- Metric tracking
- HR reporting
- Employee engagement
- Diversity promotion
- Employee benefits management
- Retirement programs
- Recruitment and hiring
- Leadership development
- Training and mentoring
- Human resources operations
- Training development
- Recruitment and selection
- Records management
- Performance assessment
- Microsoft office
- Employee onboarding
- Employee handbook development
- Legal compliance
- Internal communications
- Recordkeeping
- Company organization
- Exit interviews
- Policy enforcement
- Job analysis
- Career development
- Contract negotiation
- Compliance
- Risk management
- Performance appraisal
- Corrective action planning
- Workforce improvements
- Online position posting
- Payroll coordination
- Dispute mediation
- Labor negotiations
- System development
- Team building
- HR leadership
- Grievance handling and redressal
- HR guidance
- Benefits programs
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 200+ staff members.
- Documented and resolved Issue which led to Termination.
Certification
- Certified Safety Officer, Kmingda PH - 2024 to present
- Certified First Aider, Kmingda PH - 2024 to present
Languages
English
Bilingual or Proficient (C2)
Timeline
HR Manager
Kmingda Business Support & Services Corporation
09.2023 - Current
Secretary - Admin Head
NORTHERN EXPRESS TRANSPORT INC.
01.2022 - 02.2023
Secretary - Assistant Manager
Beautiful Country Tour Shuttles and Services Corporation
12.2019 - 12.2020
Operations Officer in Charge /Admin Head
United Shuttles Transport Inc.
07.2018 - 09.2019
Assistant Manager of Operations
WPH Transport Service Corporation (Philippines)
06.2015 - 08.2018
Admin Staff
Hanjin Heavy Industries and Construction Philippines
06.2011 - 06.2015
Nursing Assistant
Helping Hands Healing Hearts Ministries
12.2008 - 09.2010
Nursing
Mondriaan Aura College