Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
OperationsManager

Bervin Harttmann Goufan

Taguig

Summary

I have more than 8 years in content analysis and data solutions. Which I was covering stakes and ownership analysis to help our clients to make investment management decision and to achieve their goals while using our products.

Overview

12
12
years of professional experience
1
1
Language

Work History

Financial Language Analyst

FactSet Philippines Inc, Mckinley
09.2015 - Current
  • Manage the institutional/fund/contact coverage already in the database following the procedures already established for each country
  • Identify new sources of information in order to increase the institutions/funds/Contacts coverage in country/countries followed
  • Follow the financial press in the country/countries assigned
  • Keep up with regulation relating to institutions/funds/Contacts
  • Interpret and integrate data quickly and qualitatively in strict accordance with the established rules
  • Research and translate financial documents in French / Cameroonian markets

French Human Resource Specialist

CGI IT UK Limited Inc
05.2014 - 08.2015
  • Function as the first of contact for cases raised by the members and managers via call or HR Helpdesk Tool
  • Answer phones calls received in English and or assigned supported language
  • Appropriately, categorize, prioritize, assign and escalate cases to the correct provider group
  • Provide a positive image of CGI through his or her role
  • Gather relevant detailed information regarding the queries
  • Provide support to the manager, team leads and senior associates on investigating services delivery issues
  • Maintain adherence to all company policies and procedures.

Bilingual, CSR, TSR

InstaPayment Canada – ICC, MBNA CANADA, Aditya Birla Minacs Philippines and India
Cebu City
04.2013 - 03.2014
  • Assist customers for their technical issues on POS machines and ATM
  • Handling calls about commissions, deposits through Elavon for Credit transactions and Everlink for Debit transactions
  • Activate POS machines and ATM
  • Swap machines who are affected or broken to the latest version by Fedex Canada
  • Pick up the old machines by Fedex Canada
  • Assist customers how to make bank account change, business and address name, transfer of ownership, re download the machine when needed
  • Send machines through Trancite Canada by Night
  • Do collection cases about money that the customers owed
  • French CSR

01.2011 - 01.2013
  • Provide documents translation services from French to English and vice versa
  • Support Chat email regarding technical products
  • Handle both inbound and outbound calls for selling Credits Cards
  • Provide timely service and feedback to injuries and escalations regarding credits cards
  • Verify both inbound and outbound calls
  • Train and coach new advisors
  • Deliver output ahead of time

Education

Bachelor - Economics and Management (FRENCH, Technical and

University of Yaounde, Commercial High School of Yaounde

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Skills

Excellent Marketing skillsundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Financial Language Analyst

FactSet Philippines Inc, Mckinley
09.2015 - Current

French Human Resource Specialist

CGI IT UK Limited Inc
05.2014 - 08.2015

Bilingual, CSR, TSR

InstaPayment Canada – ICC, MBNA CANADA, Aditya Birla Minacs Philippines and India
04.2013 - 03.2014

01.2011 - 01.2013

Bachelor - Economics and Management (FRENCH, Technical and

University of Yaounde, Commercial High School of Yaounde

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Bervin Harttmann Goufan