Bervin Goufan Hartmann
General Trias
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Analyst
S&P Global Philippines Inc
03.2024 - Current
- Collection of country specific financial reports relevant for Ownership data on a timely manner
- Fixing of data errors when needed and defining country specific policies together with members of the Quality Control team
- Be part of cross teams and cross-locations projects to ensure achieving our goals
- Ideate and execute Process improvement projects
- Collaborate with other Collection Teams, Data Management, and global teams to achieve organizational goals and promote diversity
- Stay abreast of updated guidelines and policies
- Deliver on predefined individual and team targets including delivering outcomes with quality and excellence
- Escalating concerns on time and with correct line of communication
Customer Care Representative
HelloConnect Philippines Inc
11.2023 - 03.2024
- Provide general support and building engaging relationships on every customer call or interaction
- Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands
- Investigate and resolve customer complaints and feedback
- Work towards the Customer Care team KPIs and targets set by the management team
- Report and document any kinds of issues to the responsible departments
- Be an expert regarding company policies, tools, and systems
Senior Content Analyst
FactSet Philippines Inc
09.2015 - 06.2023
- Manage the institutional/fund/contact coverage already in the database following the procedures already established for each country
- Identify new sources of information in order to increase the institutions/funds/Contacts coverage in country/countries followed
- Follow the financial press in the country/countries assigned
- Keep up with regulation relating to institutions/funds/Contacts
- Interpret and integrate data quickly and qualitatively in strict accordance with the established rules
- Research and translate financial documents in French market
- Managed campaigns for various clients that consistently exceeded sales goals
- Created and distributed surveys for data collection and analysis
- Used various market research tools and techniques to gather, analyze and interpret data
- Utilized specialized software to capture and process data
French Human Resource Specialist
CGI Philippines Inc
08.2014 - 09.2015
- Function as the first of contact for cases raised by the members and managers via call or HR Helpdesk Tool
- Answer phones calls received in English and or assigned supported language
- Appropriately, categorize, prioritize, assign and escalate cases to the correct provider group
- Provide a positive image of CGI through his or her role
- Gather relevant detailed information regarding the queries
- Provide support to the manager, team leads and senior associates on investigating services delivery issues
- Maintain adherence to all company policies and procedures
Bilingual CSR/TSR
Insta Payment Canada/ICC Cebu
03.2013 - 04.2014
- Assist customers for their technical issues on POS machines and ATM
- Handling calls about commissions, deposits through Elavon for Credit transactions and Everlink for Debit transactions
- Activate POS machines and ATM
- Swap machines who are affected or broken to the latest version by Fedex Canada
- Pick up the old machines by Fedex Canada
- Assist customers how to make bank account change, business and address name, transfer of ownership, re download the machine when needed
- Send machines through Trancite Canada by Night
- Do collection cases about money that the customers owed French CSR
French CSR/TSR
MBNA Canada/Aditya Birla Minacs (India & Philippines)
10.2010 - 03.2013
- Provide documents translation services from French to English and vice versa
- Support Chat email regarding technical products
- Handle both inbound and outbound calls for selling Credits Cards
- Provide timely service and feedback to injuries and escalations regarding credits cards
- Verify both inbound and outbound calls
- Train and coach new advisors Deliver output ahead of time
Education
Bachelor - Economics And Public Management
University of Yaounde II
10.2010
Skills
- Time Management
- Analytical
- Financial Analysis
- Data Solutions
- Stakes Analysis
- Technical Support
- Equity Research
- Fixed Income Analysis
- Human Resources Analysis
- Translation
- CRM (salesforce & Zendesk)
- Excel
- Beginner SQL
- Python
- Data analysis
- Excel functions
- Data cleaning
- Analytical problem solving
- Attention to detail
- Database management
- Data mapping
- Reporting tools
- Data warehousing
- Technical analysis
- Google analytics
Certification
- AI for Everyone
- SAP ERP Essential Training
- Team Collaboration in Office 365 (Microsoft 365)
- Customer Service: Problem-Solving and Troubleshooting
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Beginner (A1)
Timeline
Data Analyst
S&P Global Philippines Inc
03.2024 - Current
Customer Care Representative
HelloConnect Philippines Inc
11.2023 - 03.2024
Senior Content Analyst
FactSet Philippines Inc
09.2015 - 06.2023
French Human Resource Specialist
CGI Philippines Inc
08.2014 - 09.2015
Bilingual CSR/TSR
Insta Payment Canada/ICC Cebu
03.2013 - 04.2014
French CSR/TSR
MBNA Canada/Aditya Birla Minacs (India & Philippines)
10.2010 - 03.2013
Bachelor - Economics And Public Management
University of Yaounde II
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