Bernny Salgado
Customer Support Specialist
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Specialist
Curated
02.2022 - 04.2023
- Responsible for assisting customers with purchased orders such as tracking orders, upgrade, returns & cancellations.
- Provides end to end support from Merchant to Carrier specific to missing items, missed delivery, product mismatch.
- Handles inbound, outbound, email & chat support for customers to validate orders and verify payment transactions.
- Responsible for running due diligence on possible fraud transactions and endorsing it to for approval.
Customer Service Representative
Teleperformance - TelePhilippines
Manila
03.2021 - 01.2023
- Provides customers service specific to guiding customers with their purchases.
- Liaised with Retailers to address refunding issues raised by customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Techinical Support Representative
Teleperformance - TelePhilippines
Manila
02.2016 - 10.2020
- Provides Customer Services and Education to customers for Broadband Technology.
- Liaised with field technicians, Level Engineers and company IT Representative for complex cases that requires special handling.
- Modifies code to fix errors
- Monitors cases through records of repairs and maintenance.
- Performs duties such as courtesy call backs and close monitoring of cases that requires special handling.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
High School Diploma -
04.1996 - 1997.03
Skills
Technical issues analysis
Certification
[Area of certification] Training - [Timeframe]
Timeline
Specialist - Curated
02.2022 - 04.2023
Customer Service Representative - Teleperformance - TelePhilippines
03.2021 - 01.2023
Techinical Support Representative - Teleperformance - TelePhilippines
02.2016 - 10.2020
Fairview Baptist Academy - High School Diploma,
04.1996 - 1997.03
[Area of certification] Training - [Timeframe]
[Area of certification], [Company Name] - [Timeframe]
Certified [Job Title], [Company Name] - [Timeframe]
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