Bernice Bernabe
Caloocan City
Summary
Results-driven Chief Operating Officer with extensive experience at US MOBILE CARE GROUP, recognized for strategic decision-making and effective team leadership. Achieved substantial cost reductions through operational transformations while promoting talent development. Proficient in compliance management and financial oversight, committed to enhancing operational efficiency and profitability.
Overview
17
17
years of professional experience
7
7
Certification
Work History
Chief Operating Officer
US MOBILE CARE GROUP
New York
10.2021 - Current
- Directs daily activities of medical and non-medical staff.
- Facilitates coordination between practitioners and partner firms for operational requirements.
- Collaborated with CEO and top executives to develop strategic growth plans.
- Led and supervised operational activities, encompassing production, manufacturing, distribution, and customer service.
- Led and guided billing department in the use of diverse billing codes.
- Managed company budget to align with operational objectives.
- Established clear goals while offering direction to team members.
- Conducted routine performance evaluations and delivered constructive feedback.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Evaluated performance by analyzing and interpreting data and metrics.
- Executed organizational policies and procedures effectively.
- Maintained updated knowledge on regulatory changes and best practices in nursing and healthcare management.
- Served as strategic advisor and functional expert on critical strategic and operational matters.
Medical Operations Manager
DUBAI HEALTH AUTHORITY
Dubai
07.2018 - 10.2021
- Implemented strategies designed to reduce costs associated with medical operations activities.
- Participated in meetings with hospital leadership to discuss potential changes to existing protocols.
- Resolved customer complaints regarding medical operations issues in a timely manner.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Coordinated with other departments to ensure efficient patient flow.
- Monitored operational performance metrics for improvement opportunities.
- Supervised medical staff, including physicians and nurses, to ensure quality patient care.
- Analyzed existing workflows to identify areas needing improvement or streamlining.
- Managed daily workflow within the department by assigning tasks appropriately among staff members.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed and implemented medical operations policies and procedures.
- Assisted in developing budgets related to medical operations activities.
Chief Flight Nurse
Emirates Group
Dubai
07.2016 - 07.2018
- Supervised the performance of flight nurses in all aspects of patient care.
- Participated in interdisciplinary meetings with other healthcare professionals to discuss best practices in air medical transport.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Directed emergency medical evacuation flights from remote areas using specialized aviation equipment and resources.
- Collaborated with external organizations such as hospitals or clinics regarding transfer requests for patients requiring air transportation.
- Managed financial resources associated with the organization's fleet operations including budget allocation, fuel costs, aircraft maintenance expenses.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Developed protocols and procedures for air medical transport of critically ill and injured patients.
- Facilitated orientation programs for new staff members to introduce them to the organization's mission, vision, values, policies, procedures, and services.
- Represented the organization at industry conferences or events related to air medical transport services.
- Evaluated current processes within the organization's air ambulance service and proposed changes when necessary.
- Provided oversight to ensure compliance with patient care policies, standards, and regulations.
Education
Master of Science - Nursing
New York University
06-2016
Bachelor of Science - Nursing
Far Eastern University
01.2007
Skills
- Team Management
- Profit Optimization
- Talent Development
- Professional Development Guidance
- Strategic Decision-Making
- Policies and Procedures
- Process Optimization
- Planning and execution
- Operations administration
- Compliance management
- Cost savings and reduction
- Financial oversight
Certification
- COO-C - Chief Operations Officer - Certified
- Registered Nurse - Philippines
- Registered Nurse - Dubai, UAE
- Registered Nurse - USA
- BLS Certified
- ACLS Certified
- PALS Certified
References
- Dalia Comedido, Marketing Manager, US Mobile Care Group, +1 (267) 230-6328, dalia@j3marketingproduction.com
- Mary Rose Manlapig, Regional Director, US Mobile Care Group, +1 (347) 298-4100, maryrose.manlapig@gmail.com
Timeline
Chief Operating Officer
US MOBILE CARE GROUP
10.2021 - Current
Medical Operations Manager
DUBAI HEALTH AUTHORITY
07.2018 - 10.2021
Chief Flight Nurse
Emirates Group
07.2016 - 07.2018
Master of Science - Nursing
New York University
Bachelor of Science - Nursing
Far Eastern University
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