Bernardo Sunga Ronas Jr.
Summary
Senior analyst with robust background in data analysis, financial modeling, and strategic planning. Known for strong collaboration skills and adaptability in fast-paced environments. Adept at leveraging advanced analytical tools and methodologies to drive impactful business decisions. Consistently delivers results through teamwork and solutions-focused approach.Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.
Overview
12
12
years of professional experience
Work History
Order to Cash Operations Senior Analyst
ACCENTURE
04.2024 - Current
- Oversee a high-performing team dedicated to the full lifecycle of debt recovery, utilizing a multi-channel approach including email, live chat, and telephonic outreach to optimize engagement and recovery rates. Monitor customer payment profiles and aging reports rigorously to secure settlement prior to service suspension, ensuring uninterrupted service and maintained revenue streams. Collaborate closely with Credit, Billing, and Cash Application departments to resolve complex, "out-of-scope" collection issues and streamline the payment reconciliation process. Serve as the primary point of contact for high-level escalations, conducting root-cause analyses to provide immediate, accurate resolutions that balance fiscal responsibility with customer retention.
Process Specialist 3A | IT Service Desk
INFOSYS BPM
05.2022 - 04.2024
- Provide technical and customer support for ISP.
- To review and analyze billing data, resolve billing discrepancies, and process credit reversal.
- Upselling Internet Service and other services that a company may offer.
- Troubleshooting and Installing/Configuration of Restaurant devices.
Escalations Representative
WELLS FARGO - Home Lending/Cards
10.2019 - 03.2022
- Facilitate the end-to-end resolution of consumer credit disputes for high-value portfolios, including residential mortgages and revolving credit lines.
- Audit and adjust credit reporting data to ensure 100% accuracy in payment history, demographic records, and consumer profiles.
- Maintain data integrity by reconciling discrepancies between internal records and credit bureau reporting.
Account Resolution Specialist II
WELLS FARGO - Overdraft Collections
11.2015 - 10.2019
- Manage a high-volume portfolio of delinquent accounts, executing strategic contact plans to recover outstanding loan payments.
- Perform holistic financial needs assessments to provide tailored debt restructuring or repayment options, ensuring sustainable outcomes for the customer.
- Optimize portfolio performance by securing firm payment commitments while maintaining strict adherence to banking regulations and internal compliance standards.
Collections Associate
CONVERGYS - Citibank
03.2014 - 11.2015
- Perform comprehensive portfolio analysis on delinquent accounts to identify optimal recovery strategies and prioritize high-impact outreach.
- Negotiate complex repayment structures and settlements, ensuring all agreements align with client-specific risk appetites and financial parameters.
- Maintain meticulous account records, capturing real-time updates and disposition codes to ensure a seamless audit trail and operational transparency.
Education
Business Administration major in Management
ARAULLO UNIVERSITY
01-2011
Skills
- Client management
- Process improvements
- Deadline adherence
- Team collaboration and leadership
- Root-cause analysis
- Account reconciliation
- Business operations analysis
- Risk analysis
- Data research and validation
- Critical thinking
- Performance monitoring
- Report preparation
Timeline
Order to Cash Operations Senior Analyst
ACCENTURE
04.2024 - Current
Process Specialist 3A | IT Service Desk
INFOSYS BPM
05.2022 - 04.2024
Escalations Representative
WELLS FARGO - Home Lending/Cards
10.2019 - 03.2022
Account Resolution Specialist II
WELLS FARGO - Overdraft Collections
11.2015 - 10.2019
Collections Associate
CONVERGYS - Citibank
03.2014 - 11.2015
Business Administration major in Management
ARAULLO UNIVERSITY