Bernard Kim Yucamco

Managing a restaurant while simultaneously working the "front lines" as a server, cashier, and barista is a high-stakes balancing act. This role requires a unique blend of executive leadership and technical mastery, ensuring that the high standards of a premium brand are met even when staffing is lean.

An Administrative Assistant in a coffee shop serves as the organizational backbone of the business. While the baristas focus on the "craft," the admin assistant focuses on the systems that keep the shop profitable, compliant, and well-stocked.

Visual Artist and the announcer represent the "eyes" and "ears" of the customer experiences. I also focuses on the physical aesthetic, the other manages the auditory atmosphere; together, they drive foot traffic and consumer engagement.

Customer Service Representative (CSR) acts as the frontline link between a global brand and its consumers. Unlike traditional retail service, mastery high-volume multitasking and technical proficiency while maintaining a specific brand voice.