Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Bernardino Bartolome
Olongapo City
Summary
Work History
Exactstar Subic Bay Corporation
Customer Service Representative
12.2023 - Current
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Proactively sought out additional training resources to stay current on industry trends and improve personal skills as an Email Support Representative
- Achieved high-quality support by consistently meeting or exceeding performance metrics
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively
- Streamlined response times for efficient email support, improving overall customer experience
Education
Columban CollegeOlongapo City
Bachelor of Science from Information Technology
04.2001
University Overview
Skills
Data Collection
Account Updating
Complaint Resolution
Data Entry
Product Knowledge
Order Processing
CRM Software
Problem-Solving Abilities
Product and Service Solutions
Promotional Support
Spreadsheets
Microsoft Excel
Customer Service
Technical Support
Problem Resolution
Timeline
Customer Service Representative
Exactstar Subic Bay Corporation
12.2023 - Current
Columban College
Bachelor of Science from Information Technology
04.2001