Bernard Manzano

Healthcare Services

• Managed insurance claim denials and accounts receivable, ensuring accurate resolution and timely reimbursement.
• Coordinated with payers and internal teams to reduce outstanding balances and improve revenue cycle efficiency.

Healthcare Services

An experienced Process Executive with a proven track record of success in improving process efficiency and increasing productivity. Helping out customers is my passion.

Solar Industry

• Generated qualified B2B leads and coordinated directly with U.S. Sales Representatives to drive new business opportunities.

E-Commerce

• Processed customer orders efficiently while ensuring accuracy and timely fulfillment.
• Provided responsive support via multiple channels to resolve inquiries and issues.
• Maintained a high level of customer satisfaction through clear communication and problem-solving.

Telecommunications

• Handled customer inquiries on billing, accounts, and service concerns professionally and accurately.
• Supported troubleshooting and service requests while meeting performance and quality standards.

Financial Services

• Assisted clients with account inquiries, declined transactions, and service requests while ensuring accuracy and compliance.
• Provided clear solutions to resolve concerns and maintain high customer satisfaction.

Telecommunications

• Supported customers with billing, account, and service inquiries, delivering timely and accurate resolutions.
• Ensured high customer satisfaction through clear communication and problem-solving.