Bernadette Mendoza
Counter Supervisor
Las Pinas, Metro Manila
Summary
Dynamic and results-driven professional with extensive experience at Ace Hardware Philippines Inc. Skilled in enhancing customer satisfaction and managing store operations. Proven ability to resolve complaints effectively and create engaging product displays, leading to increased sales. Strong communicator and quick learner, adept at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Counter Supervisor
Ace Hardware Philippines Inc.
01.2013 - Current
- Maintain an efficient and effective customer service within counter operations at all times.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Created visually appealing displays showcasing products effectively which led to an increase in impulse purchases.
- Managed overall operation of wholesale and retail counter for productive counter operations.
- Processed sales transactions using POS system.
- Manage store operation in absence of Store Manager.
- Train newly hired cashier.
Dining Crew Member
Chickie Sarap Foods Corporation (JOLLIBEE )
04.2008 - 10.2008
- Maintained clean and sanitary dining areas for an enjoyable dining experience.
- Set up tables according to restaurant guidelines, presenting a welcoming ambiance for diners upon arrival.
- Operated cash register and handled payment processing.
- Enhanced customer satisfaction by providing efficient and friendly table service.
- Provided attentive service and proactively assessed guest needs.
Education
Associate in Computer Science -
Bernardo College
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Store operations
Customer complaints handling
Customer assistance
Customer service
Quick learner
Product knowledge
Effective communication
Efficient multitasking
Excellent communication
Decision-making
Time management abilities
Adaptability and flexibility
Timeline
Counter Supervisor
Ace Hardware Philippines Inc.
01.2013 - Current
Dining Crew Member
Chickie Sarap Foods Corporation (JOLLIBEE )
04.2008 - 10.2008
Associate in Computer Science -
Bernardo College
04.2001 -