BERNADETTE CRUZ
Head Supervisor/ Safety Officer
Starosa Laguna
Summary
Proven leader with extensive experience at BESTLINK RESOURCES INC., adept in Operations Management and fostering Team Collaboration. Spearheaded initiatives that significantly enhanced productivity and staff development. Excelled in strategic planning and innovation, achieving notable improvements in business processes and customer satisfaction. Demonstrated exceptional ability in training, mentoring, and motivating teams towards achieving organizational goals.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Head Supervisor/ Partime Safety Officer
BESTLINK RESOURCES INC. (Universal Robina Corp.)
01.2008 - Current
- Resolved conflicts among employees in a fair manner, promoting a cohesive workplace environment conducive to teamwork and success.
- Delivered results-driven solutions that addressed specific business needs while adhering to organizational guidelines and industry best practices.
- Contributed to the growth of the department by identifying areas for improvement and implementing strategic changes accordingly.
- Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
- Mentored new supervisors joining the team, sharing valuable insights gained from extensive experience in order to facilitate their growth within the company rapidly.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Played an integral role in the recruitment process by identifying top talent, conducting interviews, and providing insightful input on hiring decisions.
- Established clear objectives for the team, resulting in improved performance metrics across various projects.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
- Collaborated with management to develop and implement training programs, improving employee skill sets and job satisfaction.
- Maintained a comprehensive understanding of industry trends and advancements by attending relevant conferences and workshops, applying this knowledge to refine the team''s strategies for success.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
FACTORY WORKER
SPI CORPORATION
07.2007 - 12.2007
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
CASHIER
JOLLIBEE FOODS CORP.- Uniwide Sales
11.1997 - 04.1998
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
BBA - Operations Management
EMILLIO AGUINALDO COLLEGE
Paco Manila 04.2001 -
Bachelor of Science - General Sciene
RIZAL TECHNOLOGICAL UNIVERSITY
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Team Management
Training and mentoring
Innovation and Creativity
Staff Development
Industrial hygiene
Teamwork and Collaboration
Computer Skills
Customer Service
Positive Attitude
Time Management
Multitasking Abilities
Decision-Making
Adaptability and Flexibility
Documentation And Reporting
Reliability
Certification
OCCUPATIONAL FIRST AID & CPR /AED
Timeline
LOSS CONTROL MANAGEMENT (LCM)
11-2022
HAZZARD IDENTIFICATION, RISK ASSESSMENT AND CONTROL (HIRAC)
11-2022
OCCUPATIONAL FIRST AID & CPR /AED
05-2016
BASIC OCCUPATIONAL SAFETY AND HEALTH
08-2015
Head Supervisor/ Partime Safety Officer
BESTLINK RESOURCES INC. (Universal Robina Corp.)
01.2008 - Current
FACTORY WORKER
SPI CORPORATION
07.2007 - 12.2007
BBA - Operations Management
EMILLIO AGUINALDO COLLEGE
04.2001 -
Bachelor of Science - General Sciene
RIZAL TECHNOLOGICAL UNIVERSITY
04.2001 -
CASHIER
JOLLIBEE FOODS CORP.- Uniwide Sales
11.1997 - 04.1998
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