BERNADETTE CO- GERMAR
Santa Maria, Province Of Bulacan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Premier NX
09.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for services and company information.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
Outbound Sales Representative
FLEXICOM
04.2014 - 06.2014
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Outbound Sales Representative
NETCAST BPO
06.2013 - 08.2013
- Make outbound calls to prospective customers using provided leads or through cold calling
- Present and promote products/ services to potential clients
- Build and maintain customers relationships to encourage repeat business
Education
Bachelor of Science - Medical Technology
Manila Central University
Caloocan City, Metro Manila, Philippines03-2005
High School Diploma -
Pulong Buhangin High School
Pulong Buhangin, Sta. Maria, Bulacan03-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
Timeline
Customer Service Representative
Premier NX
09.2014 - Current
Outbound Sales Representative
FLEXICOM
04.2014 - 06.2014
Outbound Sales Representative
NETCAST BPO
06.2013 - 08.2013
Bachelor of Science - Medical Technology
Manila Central University
High School Diploma -
Pulong Buhangin High School
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