Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette Abaya

Candon, Province of Ilocos Sur

Summary

Dynamic Health Promotion Officer with expertise in monitoring and surveillance of notifiable diseases and vaccine preventable diseases at the Provincial Department of Health Office. Proven track record in enhancing community health through innovative program development and effective data analysis. Strong attention to detail and collaborative problem-solving skills drive successful health initiatives and stakeholder engagement.

Knowledgeable with strong foundation in health education and program development. Successfully implemented community health initiatives that improved public awareness and engagement. Demonstrated ability in effective communication and strategic planning.

Overview

29
29
years of professional experience

Work History

Health Promotion Officer 2

Provincial Department of Health Office
05.2024 - 12.2024
  • Performed routine disease surveillance activities such as data collection, encoding, analysis of surveillance data and generation and dissemination of surveillance reports in coordination with RESU/LESU/HESU staff.
  • Provided expert guidance on evidence-based practices for program development and implementation, leading to more effective strategies.
  • Coordinated with the appropriate hospital personnel/authority to ensure completeness of data being collected in the Case Investigation Form.
  • Collects and completes the information required in the Epidemic-Prone Disease Case Surveillance Information System and to encode in the EDCS-IS to ensure efficient and timely generation of data.
  • Conducted Vaccine Preventable Disease and Notifiable Disease surveillance.
  • Reports to the RESU/LESU/HESU anyu challenges in data collection to properly address these concerns with respective hospitals.


Health Promotion Officer 2

Provincial Department of Health Office
03.2023 - 12.2023
  • Established strong relationships with local organizations, fostering partnerships for collaborative efforts in promoting healthy lifestyles.
  • Enhanced community health by developing and implementing effective health promotion programs.
  • Served as a liaison between stakeholders in order to foster collaboration among diverse groups working towards common goals related to population health management.
  • Monitored progress of ongoing projects by collecting data and analyzing outcomes, allowing for continuous improvement in future programming efforts.
  • Mentored junior health promotion staff members, providing guidance on program planning, implementation, and evaluation processes.

Health Program Officer 1

Provincial Department of Health Office
09.2022 - 12.2022
  • Maintained detailed documentation on monitoring and reporting of mandatory notifiable diseases to RESU/HESU, creating an accessible knowledge base for future reference.
  • Collaborated with cross-functional teams to design and implement processes to develop goals, approaches and initiatives.
  • Created and implemented program frameworks, performance standards and quality assurance requirements.

Health Program Officer 2

Provincial Department of Health Office
05.2021 - 12.2021
  • Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
  • Collaborated with cross-functional teams to design and implement innovative programs that addressed community needs.
  • Led the design of data collection tools, enabling accurate measurement of program outcomes.
  • Developed comprehensive communication plans to effectively disseminate information about programs to relevant parties.

Volunteer Staff Nurse at Quismorio Family Clinic

Quismorio Family Clinic
04.2020 - 04.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with patients and other staff members.
  • Responded sensitively and competently to patients with diverse cultural backgrounds.
  • Developed strong relationships with patients through consistent communication and attentive health service, resulting in increased overall satisfaction.
  • Greeted patients and guests and assisted with variety of questions to foster exceptional health service.
  • Streamlined office operations by organizing filing systemsand maintaining accurate records.

Travel Associate

InterGlobe Technologies Philippines
05.2016 - 03.2020
  • Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
  • Collaborated with team members to develop innovative marketing strategies, boosting sales and client acquisition rates.
  • Facilitated timely communication between clients and suppliers, fostering trust and preventing potential disputes.
  • Consistently monitored industry trends to stay informed about new developments and opportunities within the travel sector.
  • Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
  • Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
  • Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Customer Service Representative

[24]7
06.2015 - 04.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sales and Marketing Consultant

Doctor Dictate
10.2014 - 10.2015
  • Developed persuasive sales presentations that showcased product benefits, leading to increased conversion rates among potential customers.
  • Collaborated with business team to coordinate sales and marketing plans.
  • Boosted client satisfaction by providing tailored sales and marketing strategies for their unique needs.
  • Exceeded sales targets consistently while maintaining high levels of customer satisfaction throughout the entire process.
  • Demonstrated initiative by persistently prospecting, networking and promoting [Type] business.
  • Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.

Sales Associate

Brady Philippines Direct Marketing Inc.
06.2011 - 08.2013
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Representative

Transcom Worldwide
10.2008 - 03.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Caregiver Instructor/School Nurse

Northern Ilocandia College of Science and Technolo
06.2006 - 03.2008
  • Maintained a safe and clean environment for students and members of the school, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Clinical Instructor

Central Ilocandia College of Science and Technolog
06.2004 - 03.2006
  • Supervised students when administering medications to maintain patient safety.
  • Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
  • Provided immediate and constructive feedback to students individually and as group.
  • Supervised students during clinical rotations, providing immediate feedback on their performance and suggesting areas for improvement when necessary.
  • Evaluated student progress through written exams, skill demonstrations, and clinical rotations, ensuring they met program requirements.

School Nurse/Part Time Instructor

AMA Computer Learning Center
06.2002 - 03.2004
  • Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
  • Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
  • Assessed student health and identified potential health concerns to provide appropriate care.
  • Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.

Staff Nurse

Quismorio Family Clinic
04.1999 - 05.2002
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.

Encoder

Powerpage
01.1996 - 03.1999
  • Improved data accuracy by meticulously inputting information into the system.
  • Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
  • Developed strong attention to detail for error-free data entry and analysis.
  • Maintained files, records, and chronologies of entry activities.

Education

Bachelor of Arts - Nursing

World Citi Colleges
Aurora Boulevard, Project 2, Quezon City
03-1994

High School Diploma -

Saint Paul College of Quezon City
Aurora Boulevard, New Manila
03-1989

Immaculate Conception Parish School
Quezon City, Metro Manila, Philippines
03-1985

Skills

  • Environmental health
  • Workplace wellness
  • Chronic disease management
  • Mental health awareness
  • Partnership building
  • Health education expertise
  • Attention to detail
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Infectious disease control

Timeline

Health Promotion Officer 2

Provincial Department of Health Office
05.2024 - 12.2024

Health Promotion Officer 2

Provincial Department of Health Office
03.2023 - 12.2023

Health Program Officer 1

Provincial Department of Health Office
09.2022 - 12.2022

Health Program Officer 2

Provincial Department of Health Office
05.2021 - 12.2021

Volunteer Staff Nurse at Quismorio Family Clinic

Quismorio Family Clinic
04.2020 - 04.2021

Travel Associate

InterGlobe Technologies Philippines
05.2016 - 03.2020

Customer Service Representative

[24]7
06.2015 - 04.2016

Sales and Marketing Consultant

Doctor Dictate
10.2014 - 10.2015

Sales Associate

Brady Philippines Direct Marketing Inc.
06.2011 - 08.2013

Customer Service Representative

Transcom Worldwide
10.2008 - 03.2011

Caregiver Instructor/School Nurse

Northern Ilocandia College of Science and Technolo
06.2006 - 03.2008

Clinical Instructor

Central Ilocandia College of Science and Technolog
06.2004 - 03.2006

School Nurse/Part Time Instructor

AMA Computer Learning Center
06.2002 - 03.2004

Staff Nurse

Quismorio Family Clinic
04.1999 - 05.2002

Encoder

Powerpage
01.1996 - 03.1999

Bachelor of Arts - Nursing

World Citi Colleges

High School Diploma -

Saint Paul College of Quezon City

Immaculate Conception Parish School

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Bernadette Abaya