Bernadeth Versoza
San Andres,RIZ
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Ivic International
06.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone and email.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
CUSTOMER SERVICE REPRESENTATIVE
STEAM LOGIC INC.
07.2019 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
TECHNICAL SUPPORT REPRESENTATIVE
TELEPERFORMANCE
01.2017 - 01.2018
- Main task is to help customer's technical issue with their TV service
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor of Science - Hotel And Restaurant Management
St. Mary's College of Catbalogan
Catbalogan, Samar04-2016
Northwest Samar State University
Erenas, San Jorge, Western Samar05-2011
Planters Elementary School
Block 13, Road 26, Planters, W Bank Rd, Cainta03-2007
Skills
- Online chat and email
- Call center experience
- Live chat support
- Shipping coordination
- Documentation and notes
- Script preparation
- Customer queries
- Email management
- Order documentation
- Following scripts
References
- Princess Garces, Supervisor, Steamlogic Inc., 09150335705, princess.garces@cloudlogiclimited.com
- Joana Claire Raya, Manager, Steamlogic Inc., 09929721327, claire.raya@cloudlogiclimited.com
Timeline
Customer Service Executive
Ivic International
06.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
STEAM LOGIC INC.
07.2019 - 06.2024
TECHNICAL SUPPORT REPRESENTATIVE
TELEPERFORMANCE
01.2017 - 01.2018
Bachelor of Science - Hotel And Restaurant Management
St. Mary's College of Catbalogan
Northwest Samar State University
Planters Elementary School
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