Summary

Overview

Work History

Education

Skills

References

Timeline

Bernadeth Versoza

San Andres,RIZ

Summary

Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.

Overview

years of professional experience

Work History

Customer Service Executive

Ivic International

Singapore

06.2024 - Current

Provided company information and policies to customers upon inquiry and answered questions via phone and email.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

CUSTOMER SERVICE REPRESENTATIVE

STEAM LOGIC INC.

San Juan, Metro Manila, Philippines

07.2019 - 06.2024

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Coordinated with logistics department to expedite shipping for urgent customer orders.

TECHNICAL SUPPORT REPRESENTATIVE

TELEPERFORMANCE

Frontera Verde Drive In Ugong, Pasig City

01.2017 - 01.2018

Main task is to help customer's technical issue with their TV service
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Education

Bachelor of Science - Hotel And Restaurant Management

St. Mary's College of Catbalogan

Catbalogan, Samar

04-2016

Northwest Samar State University

Erenas, San Jorge, Western Samar

05-2011

Planters Elementary School

Block 13, Road 26, Planters, W Bank Rd, Cainta

03-2007