Bernadeth Torpe

Adept at managing high-stress situations and resolving customer complaints with empathy, I consistently exceeded performance metrics at Panasiatic Solutions. Skilled in critical thinking and customer service, my approach boosted customer loyalty and satisfaction, showcasing my ability to handle escalated calls and maintain professionalism under pressure.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.

Daily tasks as a Customer and Sales representative are:

Billing inquiries: Assisting customers with questions about their phone bills, including charges, usage details, and billing disputes.

Complaint resolution: Investigating and addressing customer complaints in a timely and professional manner.

Sales support: Upselling or cross-selling additional services to customers when appropriate.

Data entry: Recording customer interactions and relevant details into the company's database.